Slick Talk: The Hospitality Podcast

This is the podcast for anyone and everyone in the Hospitality industry who loves what they do and wants to grow, learn, and experience all the cool things the world of hotels, restaurants, vacation rentals, and travel offers! On the show, Wil Slickers interviews some of the biggest Founders and Professionals within all hospitality segments. Slick Talk is part of Hospitality.FM - The Number One Audio Destination for Hospitality Professionals.

Business
Entrepreneurship
Technology
201
"Guest Experience Is Everything!" with Brian Ha...
An accomplished, forward-thinking, and customer-driven visionary, Brian leverage a strong business acumen with an entrepreneurial mindset to build companies from the ground up, providing the strategic vision for long-term growth and facilitating industry partnerships that drive market penetration, grow revenue, and deliver customer service excellence in diverse enterprises, including the Hospitality Services and Vacation Rental industries. Able to see the big picture and transition vision into innovative, industry-changing solutions, he has been recognized for launching products that drive consumer demand and transform customer engagement. A known subject matter expert and consultant, he recommends policies and technology that assist vacation rental companies in developing programs and strategies that best fit the needs of his clients. Featured in Yahoo Finance, Wall Street Journal, and Travel Weekly, he was also a competitor at the Battleground Phocuswright Conference in 2016. Leading with the understanding that the secret to a great product lies within the development team, he strives to recruit the best talent, fostering a business environment that encourages inspiration and creativity to reach the broader marketplace and exceed customer and organizational performance targets. As a property manager, business owner, and entrepreneur, you already have so much to do in a 24 hour time period. Don’t let the worry of your property being damaged and focus back on growing your business with Safely! Safely is a proud sponsor and I love that I can use them for my business to ensure my properties are safe, protected and my homeowners know that I think of their asset as my asset too! Go to https://bit.ly/33uA7PU (Safely.com) and sign up today and let them know Wil sent you! Smart locks, Smart thermostats, automation, and a solution for any hotel and vacation rental company. Our show partners at https://bit.ly/3hgetqT (Operto) are the leading solution for operators to enhance their operations by integrating with your property management software and making sure all smart devices create a contactless guest experience while streamlining operations. Check them out on their website, send me a message or just let them know Wil sent you and you’ll be in great hands! This episode is also sponsored by Jetstream! Jetstream is a full-service hospitality solution with a powerful team behind it! To learn more about Jetstream, just clickhttps://jetstreamtech.io/ ( this link)! In this episode, we explore: 03:26 - Background of the Guest 09:28 - Having execution and having the right people around you 12:32 - Boots on the ground workflow 15:54 - Hiring In-house or outsource company? 19:18 - Having the right expectation 22:10 - Importance of investing in your staff 28:20 - Property management software 30:45 - Why communication is important 34:07 - Choosing what technology to invest 38:00 - How to know if the business is scalable 43:26 - Executing well can give you more revenue 46:02 - Guest Experience podcast Connecting with the Guest: Email: brianhamaoui@gmail.com LinkedIn: https://www.linkedin.com/in/brian-hamaoui/ (https://www.linkedin.com/in/brian-hamaoui/) Slick Talk Website and Socials: https://bit.ly/3uCsm6H (https://bit.ly/3uCsm6H)
54 min
202
More Than Just The Nightly Revenue with Greg Fi...
Since 2009, Greg has worked to transform TripShock into a leading booking engine for tours and activities. Proactive and personable, Mr. Fisher first developed a passion for tourism while studying hospitality at the University of Central Florida. Since then, he has grown TripShock by cultivating strong relationships with partners and employees alike. In his free time, Greg enjoys reading biographies, watching college football, and relaxing with friends and family. This episode is sponsored by Hostfully! https://bit.ly/3ofzG5X (Hostfully) is an industry-leading software company that provides property managers and hoteliers with a property management platform and amazing digital custom guidebooks that will make your guests' experience with you 10X better! Use https://bit.ly/3ofzG5X (SLICKTALK20) to get $100 off of their property management platform and two months free of their premium digital guidebooks! As a property manager, business owner, and entrepreneur, you already have so much to do in a 24 hour time period. Don’t let the worry of your property being damaged and focus back on growing your business with Safely! Safely is a proud sponsor and I love that I can use them for my business to ensure my properties are safe, protected and my homeowners know that I think of their asset as my asset too! Go to https://bit.ly/33uA7PU (Safely.com) and sign up today and let them know Wil sent you! This episode is also sponsored by Jetstream! Jetstream is a full-service hospitality solution with a powerful team behind it! To learn more about Jetstream, just clickhttps://jetstreamtech.io/ ( this link)! In this episode, we explore: 02:51 - Background of the guest 07:04 - Challenges in building a system 11:36 - Making a lot of concessions 14:47 - Building tour operator business 21:24 - Creating an audience 24:52 - Biggest missed opportunities 28:15 - Affiliate programs 32:15 - Maximizing revenue 35:29 - Expecting their needs 37:13 - What’s next for TripShock? 41:57 - Guest’s Podcast - Awkward Watersport Guys Podcast Connecting with the Guest: LinkedIn: https://www.linkedin.com/in/greg-fisher-1b3a6514/ (https://www.linkedin.com/in/greg-fisher-1b3a6514/) Twittter: https://twitter.com/greg_tripshock (https://twitter.com/greg_tripshock) Facebook: https://www.facebook.com/hospitalityweb (https://www.facebook.com/hospitalityweb) Podcast: https://podcasts.apple.com/us/podcast/awkward-watersport-guys-podcast/id1524158798 (https://podcasts.apple.com/us/podcast/awkward-watersport-guys-podcast/id1524158798) Slick Talk Website and Socials: https://bit.ly/3uCsm6H (https://bit.ly/3uCsm6H) Mid Roll Ad - 19:46
48 min
203
Curating Experiences One Pickle At A Time
Co-Founders of Neat Suites based out of the Cincinnati, OH area, Edward and Jeremiah co-founded the company in 2017 to address the growing need for management in the STR space. Neat Suites recently opened the Pickle Factory Boutique Hotel in Covington KY, which is a product we are really excited about sharing with our guests. Our friends at NoiseAware sponsor this episode! NoiseAware is the only 100% privacy-safe noise monitoring solution so get with NoiseAware so you don’t waste any time while you grow your professional and amazing business! Use https://bit.ly/3uBlEhf (SLICKTALK20) to get 20% off your noise devices with https://bit.ly/3uBlEhf (NoiseAware)! Our show partners at https://bit.ly/3hgetqT (Operto) are the leading solution for operators to enhance their operations by integrating with your property management software and making sure all smart devices create a contactless guest experience while streamlining operations. Check them out on their website, send me a message, or just let them know Wil sent you and you’ll be in great hands! Jetstream also sponsors this episode! Jetstream is a full-service hospitality solution with a powerful team behind it! To learn more about Jetstream, just clickhttps://jetstreamtech.io/ ( this link)! In this episode, we explore: 03:12 - Background of our Guests 15:51 - Desperation cause innovation - how Covid affects the business 24:25 - The ability to create a destination - The Pickle Factory 27:33 - Pickle Factory theme 28:52 - Highest performer booker 37:19 - How the property is designed 40:50 - Monitoring the inventory 42:31 - Why guests are paying premium rates 44:00 - What’s next for Neat Suites? 50:34 - Connecting with the Guest info Connecting with the Guest: Website:https://www.theneatsuites.com/ ( https://www.theneatsuites.com/) Instagram:https://www.instagram.com/theneatsuites/ ( https://www.instagram.com/theneatsuites/) Facebook: https://www.facebook.com/theneatsuites (https://www.facebook.com/theneatsuites) Slick Talk Website and Socials: https://bit.ly/3uCsm6H (https://bit.ly/3uCsm6H)
54 min
204
Recap of The LiveRez Partner Conference with Am...
<p>This is a special bonus episode to feature and recap the LiveRez Partner Conference that was happening in Boise, Idaho this week!</p> <p>In this episode, you will hear from <a href="https://www.linkedin.com/in/ambermknight/">Amber Knight</a> who is the GM of LiveRez and we cover her career and personal story and then, of course, the story and evolution of LiveRez. I was honored to be the Emcee of the Partner Conference and to meet the LiveRez team &amp; partners!</p> <p><br></p> <p>To learn more about LiveRez and who they are, check out these links!</p> <p><br></p> <p>Website: <a href="https://www.liverez.com/">https://www.liverez.com/</a></p> <p>Facebook: <a href="https://www.facebook.com/LiveRezSoftware">https://www.facebook.com/LiveRezSoftware</a></p> <p>Instagram: <a href="https://www.instagram.com/liverezsoftware/">https://www.instagram.com/liverezsoftware/</a></p> <p>LinkedIn: <a href="https://www.linkedin.com/company/liverez/">https://www.linkedin.com/company/liverez/</a></p>
34 min
205
Sharing The Journey with Jesse DePinto
<p>Jesse is a growth-oriented serial entrepreneur with a passion for Product, UX, and Technology. Jesse is the Chief Product Officer and Co-founder of Frontdesk, a leading tech-enabled urban short-term rental brand. Today, Frontdesk operates in 35 cities with over 250 talented employees. Jesse is a champion for all-things growth at Frontdesk, which includes leading the technology, sales, and marketing teams, while also nurturing key strategic relationships for the company. He holds a BS in Mechanical Engineering from UW-Milwaukee.</p> <p>Jesse is a proud husband and father of three boys, and a complete nerd at heart.</p> <p>This episode is sponsored by our friends at NoiseAware! NoiseAware is the only 100% privacy-safe noise monitoring solution so get with NoiseAware so you don’t waste any time while you grow your professional and amazing business! Use <a href="https://bit.ly/3uBlEhf"><u>SLICKTALK20</u></a> to get 20% off your noise devices with <a href="https://bit.ly/3uBlEhf"><u>NoiseAware</u></a>!</p> <p>Smart locks, Smart thermostats, automation, and a solution for any hotel and vacation rental company.</p> <p>Our show partners at <a href="https://bit.ly/3hgetqT"><u>Operto</u></a> are the leading solution for operators to enhance their operations by integrating with your property management software and making sure all smart devices create a contactless guest experience while streamlining operations. Check them out on their website, send me a message, or just let them know Wil sent you and you’ll be in great hands!</p> <p>This episode is also sponsored by Jetstream! Jetstream is a full-service hospitality solution with a powerful team behind it! To learn more about Jetstream, just click<a href="https://jetstreamtech.io/"><u> this link</u></a>!</p> <p><br></p> <p><strong>In this episode, we explore:</strong></p> <p>03:20 - Guest Background</p> <p>06:57 - Technology and automation is the key to solve complex operations</p> <p>08:16 - Creating guest experience during Covid</p> <p>10:24 - Challenges in the business</p> <p>18:04 - Finding a great leader</p> <p>19:28 - Managing the internal culture</p> <p>24:27 - Not all things need to be automated</p> <p>27:34 - Celebrating victories as the founder</p> <p>31:39 - The biggest impact of Covid</p> <p>33:58 - Hiring Skillsets vs Mindsets</p> <p>41:32 - Scaling a large network of professionally managed tech-enabled apartments</p> <p>43:02 - Managing the quality</p> <p>48:23 - Connect with the guest</p> <p><br></p> <p><strong>Connecting with the Guest:</strong></p> <p><strong>Website: </strong><a href="https://www.stayfrontdesk.com/"><u><strong>https://www.stayfrontdesk.com/</strong></u></a></p> <p><strong>Twitter: </strong><a href="https://twitter.com/stayfrontdesk"><u><strong>https://twitter.com/stayfrontdesk</strong></u></a></p> <p><strong>Facebook: </strong><a href="https://www.facebook.com/stayfrontdesk"><u><strong>https://www.facebook.com/stayfrontdesk</strong></u></a></p> <p><strong>LinkedIn: </strong><a href="https://www.linkedin.com/company/frontdeskinc/"><u><strong>https://www.linkedin.com/company/frontdeskinc/</strong></u></a></p> <p><strong>Instagram: </strong><a href="https://www.instagram.com/stayfrontdesk/"><u><strong>https://www.instagram.com/stayfrontdesk/</strong></u></a></p> <p><strong>Slick Talk Website &amp; Socials: </strong><a href="https://bit.ly/3uCsm6H"><u><strong>https://bit.ly/3uCsm6H</strong></u></a></p> <p><br></p> <p><strong>Mid Roll Ad - 24:40</strong></p>
52 min
206
Growing a Global Marketplace with Reside Worldwide
<p>Lee Curtis, CCHP, co-founded RESIDE Worldwide, Inc. in November 2017. Lee and his partners believe that the traditional corporate housing industry is in a state of evolution and is being driven by the acceleration of interest in alternative housing globally. RESIDE’s core purpose is to transform the way that extended stay travel is purchased with a focus on delivering global travel solutions for enterprise companies with global needs.</p> <p>Mr. Curtis is active in the corporate housing industry, having served on the Corporate Housing Providers Association (CHPA) board of directors from 2003-2008 and then again from 2015-present. From 2004-2007 he additionally served as Vice President and Chairman and again as Chairman from 2019 through 2021. His companies have won over 13 Tower of Excellence awards for Company of the Year, Marketing Campaigns of the year, and various other accolades from the association. He is also the recipient of CHPA’s “Provider Member of the Year – Individual” award. In June of 2020, Lee was awarded the “CEO Excellence Award for Innovation” from CEO Magazine for innovation in global furnished accommodations. In February 2021, Mr. Curtis was awarded the CHPA’s Industry Impact Award. Formerly known as the Lifetime Achievement Award, this award is given to an individual that has made significant and lasting contributions to the industry.</p> <p>As a property manager, business owner, and entrepreneur, you already have so much to do in a 24 hour time period. Don’t let the worry of your property being damaged and focus back on growing your business with Safely! Safely is a proud sponsor and I love that I can use them for my business to ensure my properties are safe, protected and my homeowners know that I think of their asset as my asset too! Go to <a href="https://bit.ly/33uA7PU"><u>Safely.com</u></a> and sign up today and let them know Wil sent you!</p> <p>Smart locks, Smart thermostats, automation, and a solution for any hotel and vacation rental company.</p> <p>Our show partners at <a href="https://bit.ly/3hgetqT"><u>Operto</u></a> are the leading solution for operators to enhance their operations by integrating with your property management software and making sure all smart devices create a contactless guest experience while streamlining operations. Check them out on their website, send me a message, or just let them know Wil sent you and you’ll be in great hands!</p> <p>This episode is also sponsored by Jetstream! Jetstream is a full-service hospitality solution with a powerful team behind it! To learn more about Jetstream, just click<a href="https://jetstreamtech.io/"><u> this link</u></a>!</p> <p><br></p> <p><strong>In this episode, we explore:</strong></p> <p>03:10 - Guest Background</p> <p>06:12 - What was the pull for hospitality</p> <p>17:02 - How ROTC refine your leadership ability</p> <p>24:39 - Different offerings of RESIDE company</p> <p>31:09 - How RESIDE company deals with Covid</p> <p>35:18 - Goal for RESIDE in the 360 Platform</p> <p>40:03 - Tools and Systems that allows you to aggregate expenses</p> <p>44:49 - Evolution of RESIDE - corporate housing</p> <p>49:24 - Evolution of Business travel</p> <p>51:59 - What’s next for RESIDE</p> <p><br></p> <p><strong>Connecting with the Guest:</strong></p> <p><strong>Website: </strong><a href="https://staywithreside.com/"><u><strong>https://staywithreside.com/</strong></u></a></p> <p><strong>LinkedIn: </strong><a href="https://www.linkedin.com/in/lee-curtis-cchp-17196210/"><u><strong>https://www.linkedin.com/in/lee-curtis-cchp-17196210/</strong></u></a></p> <p><strong>Slick Talk Website &amp; Socials: </strong><a href="https://bit.ly/3uCsm6H"><u><strong>https://bit.ly/3uCsm6H</strong></u></a></p>
59 min
207
Trust & Safety In Hospitality with Ela Mezhiborsky
<p>Autohost CPO and co-founder, Ela Mezhiborsky, handles the intersection of customer success and product development, setting priorities and driving the product roadmap based on client feedback. Before transitioning to SaaS, her career involved working in risk management, running her own digital marketing agency, and managing a successful short-term rental business in Toronto. In fact, it was her experience in the short-term rental industry that exposed her and her co-founders to the massive security void plaguing property managers. It’s the reason they built Autohost.</p> <p>This episode is in honor of Anton who was also a co-founder of Autohost and unexpectedly passed away a little over a year ago today. Please go listen to <a href="https://www.slicktalkthepodcast.com/podcast/episode/1f31fadc/in-loving-memory-of-anton-zilberberg"><u>Antons previous episode</u></a> that came out exactly one year ago today, September 30th.</p> <p>This episode is sponsored by our friends at NoiseAware! NoiseAware is the only 100% privacy-safe noise monitoring solution so get with NoiseAware so you don’t waste any time while you grow your professional and amazing business! Use <a href="https://bit.ly/3uBlEhf"><u>SLICKTALK20</u></a> to get 20% off your noise devices with <a href="https://bit.ly/3uBlEhf"><u>NoiseAware</u></a>!</p> <p>Smart locks, Smart thermostats, automation, and a solution for any hotel and vacation rental company.</p> <p>Our show partners at <a href="https://bit.ly/3hgetqT"><u>Operto</u></a> are the leading solution for operators to enhance their operations by integrating with your property management software and making sure all smart devices create a contactless guest experience while streamlining operations. Check them out on their website, send me a message, or just let them know Wil sent you and you’ll be in great hands!</p> <p>This episode is also sponsored by Jetstream! Jetstream is a full-service hospitality solution with a powerful team behind it! To learn more about Jetstream, just click<a href="https://jetstreamtech.io/"><u> this link</u></a>!</p> <p><br></p> <p><strong>In this episode, we explore:</strong></p> <p>04:28 - Ela’s story</p> <p>11:44 - Preventing fraudulent reservation</p> <p>16:28 - Importance of KYC (Know your client)</p> <p>18:56 - Why do we need to screen the guest</p> <p>21:20 - Maintaining the accuracy of the guest screening</p> <p>25:33 - Factors in making an assessment</p> <p>28:11 - Biggest Red Flag indicator</p> <p>31:52 - Better safe than sorry strategy</p> <p>36:12 - Best payment processing - Stripe</p> <p>40:34 - Creating a virtual check-in</p> <p>47:27 - Trust &amp; Safety In Hospitality</p> <p>51:32 - Connect with Ela</p> <p><br></p> <p><strong>Connecting with the Guest:</strong></p> <p><strong>LinkedIn: </strong><a href="https://www.linkedin.com/in/elamezhiborsky/"><u><strong>https://www.linkedin.com/in/elamezhiborsky/</strong></u></a></p> <p><strong>Slick Talk Website &amp; Socials: </strong><a href="https://bit.ly/3uCsm6H"><u><strong>https://bit.ly/3uCsm6H</strong></u></a></p>
58 min
208
What’s With The Noise In Short Term Rentals wit...
<p>Michael is the head of business development for NoiseAware and has been a part of the short term rental community since 2015. He is a 2x Phocuswright 35 under 35 leader who is committed to bettering the short term rental industry. Michael's role is focused on collaboration with the OTA's, partnering with cities for sensible regulation, developing key industry partnerships and leading the charge into new segments of hospitality like flexible rentals. On a personal side, he is obsessed with travel, volleyball, and the dad of a 2 year old boy!</p> <p>This episode is sponsored by <a href="https://bit.ly/3ofzG5X"><u>Hostfully</u></a> &amp; <a href="https://bit.ly/3hgetqT"><u>Operto</u></a>! Running a great property management company means you need a great property management platform and the ability to give automated access to your guests so you don’t waste your time doing things manually all the time! Upgrade your techstack and get this dynamic duo to power your business!</p> <p>This episode is also sponsored by Jetstream! Jetstream is a full-service hospitality solution with a powerful team behind it! To learn more about Jetstream, just click<a href="https://jetstreamtech.io/"><u> this link</u></a>!</p> <p><br></p> <p><strong>In this episode, we explore:</strong></p> <p>04:27 - Things happening since Covid-19</p> <p>09:46 - Why does this kind of host have to be kicked-off</p> <p>12:41 - Flexible Rentals</p> <p>15:26 - Does workforce housing stay until 2022?</p> <p>17:54 - Labor shortage in the hotel industry</p> <p>21:16 - Importance of the guest experience</p> <p>26:31 - How NoiseAware is solving the noise issue</p> <p>29:24 - What’s new with NoiseAware?</p> <p><br></p> <p><strong>Connecting with the Guest:</strong></p> <p><strong>LinkedIn: </strong><a href="https://www.linkedin.com/in/michaelgoldin1/"><u><strong>https://www.linkedin.com/in/michaelgoldin1/</strong></u></a></p> <p><strong>Facebook: </strong><a href="https://web.facebook.com/goldin1"><u><strong>https://web.facebook.com/goldin1</strong></u></a></p> <p><strong>Slick Talk Website &amp; Socials: </strong><a href="https://bit.ly/3uCsm6H"><u><strong>https://bit.ly/3uCsm6H</strong></u></a></p> <p><br></p> <p><u><strong>#ShortTermRentals #HospitalityIndustry #Partnerships</strong></u></p>
38 min
209
Learning More About The Annex Hotel with Ryan K...
<p>Ryan Killeen’s hospitality career officially began after participating in the hotel management program at Vancouver Community College. While in school, Ryan started cleaning bathrooms and making beds with the housekeeping team at the Fairmont Pacific Rim — considered Vancouver’s definitive luxury hotel. He was climbing the ladder at a healthy pace and was presented with an opportunity to join the opening team in Dubai at Fairmont the Palm. Without processing what this meant, Ryan said yes. Living in Dubai, working with 52 different nationalities, and leading the guest services team was the most eye-opening experience of my life. For Ryan and fellow North Americans, it was an opportunity to gain valuable work experience and open the floodgates to new opportunities back home. For others, it was an opportunity to provide for their families and give their children a future.</p> <p>After returning to North America, Ryan took on progressive roles in Vancouver, Calgary, Boston that included sales, business development, leadership, and operations for Sonder, a ‘Hometel’ company bringing together the authenticity of peer-to-peer home rental plus the dependable, elevated services of a hotel. Currently, Ryan operates the Annex Hotel in Toronto as GM.</p> <p>As a property manager, business owner, and entrepreneur, you already have so much to do in a 24 hour time period. Don’t let the worry of your property being damaged and focus back on growing your business with Safely! Safely is a proud sponsor and I love that I can use them for my business to ensure my properties are safe, protected and my homeowners know that I think of their asset as my asset too! Go to <a href="https://bit.ly/33uA7PU"><u>Safely.com</u></a> and sign up today and let them know Wil sent you!</p> <p>Smart locks, Smart thermostats, automation, and a solution for any hotel and vacation rental company.</p> <p>Our show partners at <a href="https://bit.ly/3hgetqT"><u>Operto</u></a> are the leading solution for operators to enhance their operations by integrating with your property management software and making sure all smart devices create a contactless guest experience while streamlining operations. Check them out on their website, send me a message or just let them know Wil sent you and you’ll be in great hands!</p> <p>This episode is also sponsored by Jetstream! Jetstream is a full-service hospitality solution with a powerful team behind it! To learn more about Jetstream, just click<a href="https://jetstreamtech.io/"><u> this link</u></a>!</p> <p><strong>In this episode, we explore:</strong></p> <p>02:52 - Background of the Guest</p> <p>06:47 - Disadvantages of having an overcomplicated system</p> <p>08:07 - Using Technology vs Old school way</p> <p>09:35 - Technology role in the hospitality industry</p> <p>13:00 - Shifting to Sonder and Airbnb</p> <p>15:56 - What is it like to be an established company?</p> <p>19:32 - What is Annex?</p> <p>23:15 - Adopting Technology - from traditional to high-tech hotel</p> <p>26:19 - Consolidating Tech hacks</p> <p>29:29 - Prediction when shifting to high-end vacation rentals</p> <p><strong>Connecting with the Guest:</strong></p> <p><strong>Website: </strong><a href="https://theannex.com/"><u><strong>https://theannex.com/</strong></u></a></p> <p><strong>LinkedIn: </strong><a href="https://www.linkedin.com/in/ryankkilleen/"><u><strong>https://www.linkedin.com/in/ryankkilleen/</strong></u></a></p> <p><strong>Instagram: </strong><a href="https://www.instagram.com/annexhotels/?hl=en"><u><strong>https://www.instagram.com/annexhotels/?hl=en</strong></u></a></p> <p><strong>Slick Talk Website &amp; Socials: </strong><a href="https://bit.ly/3uCsm6H"><u><strong>https://bit.ly/3uCsm6H</strong></u></a></p>
35 min
210
Building A Brand From Top To Bottom with Alex H...
<p>Alex has led the strategic marketing and business development efforts for Condo-World since 2009. She manages a team that has grown the company from a local vacation rental business into a nationally recognized condo marketing and technology enterprise. Alex has a passion for developing strategies that drive sales overnight and brand over time, connecting all aspects of digital, social and traditional marketing to keep Condo-World at the forefront of their highly competitive market.&nbsp;</p> <p>This episode is sponsored by Hostfully! Hostfully is an industry-leading software company that provides property managers and hoteliers with a property management platform and amazing digital custom guidebooks that will make your guests' experience with you 10X better! Use SLICKTALK20 to get $100 off of their property management platform and two months free of their premium digital guidebooks!&nbsp;</p> <p>As a property manager, business owner, and entrepreneur, you already have so much to do in a 24 hour time period. Don’t let the worry of your property being damaged and focus back on growing your business with Safely! Safely is a proud sponsor and I love that I can use them for my business to ensure my properties are safe, protected and my homeowners know that I think of their asset as my asset too! Go to Safely.com and sign up today and let them know Wil sent you!<br> </p> <p>In this episode, we explore:&nbsp;</p> <p>04:23 - Alex and Condo-World Background&nbsp;</p> <p>08:36 - Key to Success&nbsp;</p> <p>13:16 - Importance of Marketing&nbsp;</p> <p>19:10 - Steps for Branding package&nbsp;</p> <p>22:32 - Technology Program&nbsp;</p> <p>29:02 - Making successful partnerships&nbsp;</p> <p>32:40 - Software Connectivity Piece&nbsp;</p> <p>36:55 - Finding Gaps to fill&nbsp;</p> <p>39:19 - What’s next for Condo-World?&nbsp;</p> <p><br> Connecting with the Guest:&nbsp;</p> <p>LinkedIn: <a href="https://www.linkedin.com/in/alex-o-husner-%F0%9F%8C%8E-1844306/ ">https://www.linkedin.com/in/alex-o-husner-%F0%9F%8C%8E-1844306/</a>&nbsp;</p> <p>Facebook: <a href="https://www.facebook.com/alex.o.husner ">https://www.facebook.com/alex.o.husner&nbsp;</a></p> <p>Slick Talk Website &amp; Socials: <a href="https://bit.ly/3uCsm6H ">https://bit.ly/3uCsm6H&nbsp;</a></p> <p><br></p> <p>Mid Roll Ad - 20:53</p>
46 min
211
The Best Ways To Grow Your STR Inventory
<p>Brooke Pfautz is one of the industry's foremost experts in growing vacation rental inventory. He got his start in the industry 14 years ago when he founded Vantage Resort Realty in Ocean City, MD and took an idea on a napkin to more than 500 properties in just five years. After a successful exit, he went on to grow inventory for other major vacation rental brands as a Chief Business Development Officer in multiple destinations. Most recently, as an executive at a leading vacation rental software company, he saw first-hand through MasterMind groups that he launched and facilitated what worked and what didn’t for the 20 largest and most successful companies in the country. Today, Brooke leads Vintory, the 1st and only CRM &amp; Sales and Marketing automation platform designed exclusively for Vacation Rental Managers to grow their inventory. At Vintory, a team of over 50 growth experts are laser focused on one thing: helping VRMs hit or exceed their growth goals.</p> <p>This episode is sponsored by <a href="https://bit.ly/3ofzG5X"><u>Hostfully</u></a> &amp; <a href="https://bit.ly/3hgetqT"><u>Operto</u></a>! Running a great property management company means you need a great property management platform and the ability to give automated access to your guests so you don’t waste your time doing things manually all the time! Upgrade your tech-stack and get this dynamic duo to power your business!</p> <p>This episode is also sponsored by Jetstream! Jetstream is a full-service hospitality solution with a powerful team behind it! To learn more about Jetstream, just click<a href="https://jetstreamtech.io/"><u> this link</u></a>!</p> <p><strong>In this episode, we explore:</strong></p> <p>03:46 - Brookes Background</p> <p>08:46 - Finding more qualified properties</p> <p>09:48 - Good vs Bad Mailing Campaign</p> <p>11:26 - Increasing bookings and reservations</p> <p>15:23 - Top 5 Hacks for Vacation Rental Manager</p> <p>19:51 - Why do we need data scientists?</p> <p>26:05 - How will you know if the data is useful?</p> <p>33:36 - Direct Mail</p> <p>37:53 - What makes people not throw direct mails</p> <p>40:38 - Custom Audiences</p> <p>42:39 - What is IP targeting?</p> <p>45:26 - Direct Mail Retargeting</p> <p>49:01 - Determining the Value of a proper portfolio</p> <p><strong>Connecting with the Guest:</strong></p> <p><strong>Facebook: </strong><a href="https://www.facebook.com/vintoryhq/"><u><strong>https://www.facebook.com/vintoryhq/</strong></u></a></p> <p><strong>LinkedIn: </strong><a href="https://www.linkedin.com/company/vintory"><u><strong>https://www.linkedin.com/company/vintory</strong></u></a></p> <p><strong>Twitter: </strong><a href="https://twitter.com/vintoryHQ"><u><strong>https://twitter.com/vintoryHQ</strong></u></a></p> <p><strong>Slick Talk Website &amp; Socials: </strong><a href="https://bit.ly/3uCsm6H"><u><strong>https://bit.ly/3uCsm6H</strong></u></a></p> <p><strong>Mid Roll Ad - 24:34</strong></p>
56 min
212
Getting Back Into Guest Experience & Storytelling
<p>Samantha Hardcastle, founder of The Storied Experience and Amore Social, brings a decade of marketing strategy &amp; storytelling to hospitality properties and destinations worldwide. Her passion-driven mission is to transform the way we travel and infuse each moment with more meaning, purpose, and magic.</p> <p>After a not-so-pleasant hotel stay a few years back, Samantha started her journey of exploring guest experience design with Cornell in 2018. Her creative marketing background, immense curiosity about other cultures, and empathetic understanding of today’s traveler serve her as she seeks to help hospitality hosts elevate their guest experience and stand out.</p> <p>Samantha’s vision is to combine her unique perspective on storytelling with aesthetic &amp; emotional intelligence, positive design &amp; psychology, wellbeing, and human behavior to build out programming and spaces for properties that are enriching and personality-packed. Her online course, the Spark 5-Star Success Pathway, dives deep into her years of research and strategies. Use code to SLICKTALK get 20% off.</p> <p>As a property manager, business owner, and entrepreneur, you already have so much to do in a 24 hour time period. Don’t let the worry of your property being damaged and focus back on growing your business with Safely! Safely is a proud sponsor and I love that I can use them for my business to ensure my properties are safe, protected and my homeowners know that I think of their asset as my asset too! Go to <a href="https://bit.ly/33uA7PU"><u>Safely.com</u></a> and sign up today and let them know Wil sent you!</p> <p>Our show partners at <a href="https://bit.ly/3hgetqT"><u>Operto</u></a> are the leading solution for operators to enhance their operations by integrating with your property management software and making sure all smart devices create a contactless guest experience while streamlining operations. Check them out on their website, send me a message or just let them know Wil sent you and you’ll be in great hands!</p> <p>This episode is also sponsored by Jetstream! Jetstream is a full service hospitality solution with a powerful team behind it! To learn more about Jetstream, just click<a href="https://jetstreamtech.io/"><u> this link</u></a>!</p> <p><br></p> <p><strong>In this episode, we explore:</strong></p> <p>02:10 - Background of the guest</p> <p>06:13 - Creating Real Expectations with the guest</p> <p>08:47 - Areas of Inspirations</p> <p>11:42 - How Covid affects Marketing</p> <p>15:59 - Relying on Positive Psychology and positive designs</p> <p>21:14 - Guest’s Experiences</p> <p>25:07 - Storytelling</p> <p>30:25 - Importance of knowing your values and personality</p> <p><br></p> <p><strong>Connecting with the Guest:</strong></p> <p><strong>Website: </strong><a href="http://thestoriedexperience.com/"><u><strong>http://thestoriedexperience.com/</strong></u></a></p> <p><strong>Website: </strong><a href="http://fivestarpathway.com/"><u><strong>http://fivestarpathway.com/</strong></u></a></p> <p><strong>Instagram: </strong><a href="https://www.instagram.com/samanthahardcastle_/"><u><strong>https://www.instagram.com/samanthahardcastle_/</strong></u></a></p> <p><strong>LinkedIn: </strong><a href="https://www.linkedin.com/in/skhardcastle/"><u><strong>https://www.linkedin.com/in/skhardcastle/</strong></u></a></p> <p><strong>Email: </strong><a href="mailto:hello@thestoriedexperience.com"><u><strong>hello@thestoriedexperience.com</strong></u></a></p> <p><strong>Slick Talk Website &amp; Socials: </strong><a href="https://bit.ly/3uCsm6H"><u><strong>https://bit.ly/3uCsm6H</strong></u></a></p> <p><strong>Mid Roll Ad - 18:32</strong></p>
37 min
213
What It Really Takes To Operate A Safe Vacation...
<p>Justin Ford is the Director of Safety &amp; Certification Programs at Breezeway; where he is helping property managers and owners maintain the safety of short-term rental properties. An international short-term term rental safety expert, Justin was the first to elevate awareness of safety in short-term rentals back in 2013.</p> <p>Prior to Breezeway, Justin co-founded On the Water in Maine in 2006 and grew the company into the highest-grossing vacation rental company in New England. A former member of the US Coast Guard and a firefighter, Justin travels worldwide to share his industry expertise on short-term rental safety.</p> <p>Risk is something we can’t avoid and you know this! But… you can sure minimize your risk when it comes to putting things in place like <a href="https://bit.ly/3uBlEhf"><u>NoiseAware</u></a> &amp; <a href="https://bit.ly/33uA7PU"><u>Safely.com</u></a>! Safely have you, your guests, and your homeowner covered if anything goes wrong or gets damaged and guess what!? By having a NoiseAware device in your homes, you’ll have everything you need in order to have peace of mind!</p> <p>This episode is also sponsored by our friends at <a href="http://www.breezeway.io/slick"><u>Breezeway</u></a>! Check out this link to learn more!</p> <p><br></p> <p><strong>In this episode, we explore:</strong></p> <p>03:25 - Background of the guest</p> <p>06:24 - Convincing the waterfront owners</p> <p>09:49 - Safety Training Course</p> <p>13:48 - Challenges of creating the course</p> <p>16:24 - Top Claims in Insurance Company</p> <p>20:31 - Successful ways to overcome incidents</p> <p>24:12 - What is Safety Training Course</p> <p>30:28 - Marketing Tricks</p> <p>35:54 - Breezeway’s Mission</p> <p>40:06 - Why Rentals are not considered safe</p> <p><br></p> <p><strong>Connecting with the Guest:</strong></p> <p><strong>Facebook: </strong><a href="https://www.facebook.com/shorttermrentalsafety"><u><strong>https://www.facebook.com/shorttermrentalsafety</strong></u></a></p> <p><strong>Website: </strong><a href="https://www.breezeway.io/safety-app"><u><strong>https://www.breezeway.io/safety-app</strong></u></a></p> <p><strong>Slick Talk Website &amp; Socials: </strong><a href="https://bit.ly/3uCsm6H"><u><strong>https://bit.ly/3uCsm6H</strong></u></a></p>
47 min
214
From A Property To A Podcast with Sarah & Annet...
<p><strong>Thanks for Visiting has always been about short-term rentals. Annette and Sarah met at a Columbus, Ohio City Council Meeting fighting for their right to host homes on Airbnb. The two shared a belief that the short-term rental industry needs hosts to be more hospitable. Every resource they'd come across in growing their own businesses was purely profit driven - and "heads in beds" just isn't their style.<br> <br> We had to figure out a lot of stuff on our own and now we want to give you the behind-the-scenes look we tried to find when we started. Thanks for Visiting is like Hospitality Prep School for the Airbnb stager or host. You'll find resources to help you host with heart and improve your processes and systems.<br> <br> This episode is sponsored by our friends at NoiseAware! NoiseAware is the only 100% privacy safe noise monitoring solution so get with NoiseAware so you don’t waste any time while you grow your professional and amazing business! Use </strong><a href="https://bit.ly/3uBlEhf"><u><strong>SLICKTALK20</strong></u></a><strong> to get 20% off your noise devices with </strong><a href="https://bit.ly/3uBlEhf"><u><strong>NoiseAware</strong></u></a><strong>!<br> <br> </strong><a href="https://bit.ly/3ofzG5X"><u><strong>Hostfully</strong></u></a><strong> is an industry leading software company that provides property managers and hoteliers with a property management platform and amazing digital custom guidebooks that will make your guests' experience with you 10X better! Use </strong><a href="https://bit.ly/3ofzG5X"><u><strong>SLICKTALK20</strong></u></a><strong> to get $100 off of their property management platform and two months free of their premium digital guidebooks!</strong></p> <p><strong>This episode is also sponsored by our friends at </strong><a href="http://www.breezeway.io/slick"><u><strong>Breezeway</strong></u></a><strong>! Check out this link to learn more!</strong></p> <p><br></p> <p><strong>In this episode, we explore:</strong></p> <p>03:04 - Background of the guests</p> <p>12:08 - Power of Podcasting</p> <p>17:55 - How to operate in a high standards</p> <p>19:07 - Complete Transparency to everyone</p> <p>23:54 - STR Regulations</p> <p>27:48 - Finding good resources</p> <p>30:50 - Balancing media side of the business and the vacation rental business</p> <p>37:14 - Why we need to continue growing and build something</p> <p>38:50 - Females are the biggest users in Airbnb platforms</p> <p>41:03 - Enjoying the Process</p> <p><br></p> <p><strong>Connecting with the Guest:</strong></p> <p><strong>Website: </strong><a href="http://www.thanksforvisiting.me/"><u><strong>www.thanksforvisiting.me</strong></u></a></p> <p><strong>Instagram: &nbsp;@thanksforvisiting</strong></p> <p><strong>Slick Talk Website &amp; Socials: </strong><a href="https://bit.ly/3uCsm6H"><u><strong>https://bit.ly/3uCsm6H</strong></u></a></p> <p><strong>Mid Roll Ad - 21:22</strong></p>
46 min
215
Building a Business That Maintains a High Level...
<p><strong>Maeva is the founder of Flying Cat Marketing, a content-led SEO agency for SaaS companies in hypergrowth. She's helped VC-backed tech companies like </strong><a href="//www.operto.com"><strong>Operto</strong></a><strong>, Avantio, tye, and others scale their organic user acquisition with seamless content operations and world-class, revenue-generating content.<br> <br> This episode is sponsored by </strong><a href="//www.noiseaware.com" target="_blank"><u><strong>NoiseAware</strong></u></a><strong> &amp; </strong><a href="https://bit.ly/3hgetqT"><u><strong>Operto</strong></u></a><strong>! Running a great property management company means you need a great property noise sensor and the ability to give automated access to your guests so you don’t waste your time doing things manually all the time! Upgrade your tech stack and get this dynamic duo to power your business!<br> <br> This episode is also sponsored by our friends at </strong><a href="https://jetstreamtech.io/"><u><strong>Jetstream!</strong></u></a><strong> Check out this link to learn more!</strong></p> <p><br></p> <p><strong>In this episode, we explore:</strong></p> <p>03:31 - Maeva’s Background</p> <p>11:24 - Letting go of control</p> <p>15:35 - Optimizing your time and energy</p> <p>21:10 - Financial Ambitious Goals</p> <p>23:36 - Are you charging more or less?</p> <p>25:19 - Point of view when it comes to technology</p> <p>30:38 - Why Hoteliers keep everything tight</p> <p>34:50 - Providing better value to the guests</p> <p>37:17 - Scaling the services</p> <p>40:12 - Using LinkedIn to Grow your Brand</p> <p><br></p> <p><strong>Connecting with the Guest:</strong></p> <p><strong>Website: </strong><a href="https://flyingcatmarketing.com/"><u><strong>https://flyingcatmarketing.com/</strong></u></a></p> <p><strong>LinkedIn: </strong><a href="https://www.linkedin.com/in/maevaeverywhere?originalSubdomain=es"><u><strong>https://www.linkedin.com/in/maevaeverywhere?originalSubdomain=es</strong></u></a></p> <p><strong>Instagram: </strong><a href="https://www.instagram.com/flyingcatmarketing/"><u><strong>https://www.instagram.com/flyingcatmarketing/</strong></u></a></p> <p><strong>Slick Talk Website &amp; Socials: </strong><a href="https://bit.ly/3uCsm6H"><u><strong>https://bit.ly/3uCsm6H</strong></u></a></p> <p><strong>Mid Roll Ad - 22:14</strong></p>
45 min
216
Here We Are Series, Episode 1
<p><a href="//www.washbnb.com">Daniel Cruz</a> and I are back to talk about entrepreneurship and the impact it's had in our lives and the lessons and values we are getting from our recent journey! &nbsp;</p> <p>We will be bringing on other founders in the industry and we plan to make sure that we are 100% vulnerable and open during these recordings!</p> <p><br></p> <p>Slick Talk Sponsors:</p> <p><a href="//www.noiseaware.com">NoiseAware</a></p> <p><a href="//www.hostfully.com">Hostfully</a></p> <p><a href="//www.safely.com">Safely.com</a></p> <p><a href="//www.operto.com">Operto<br> </a><br> <br> </p>
43 min
217
It's Our Generation's Turn To Utilize What's Ri...
<p><strong>Chloe Cohen is the CEO of BRIQ, a Real Estate Investor, and the Founder of Real Deals by Chloe. She is an empathy-driven entrepreneur focused on helping others self-empower by approaching life from a balanced perspective-mind, body, and soul. She is a real estate investor and prop-tech advisor at BRIQ, a tech-focused Real Estate Estate Marketing Agency, in New York City.<br> <br> Join us today to learn more about how to utilize what’s right in front of us with Chloe Cohen.</strong></p> <p><strong>This episode is sponsored by </strong><a href="https://bit.ly/3ofzG5X"><u><strong>Hostfully</strong></u></a><strong> &amp; </strong><a href="https://bit.ly/3hgetqT"><u><strong>Operto</strong></u></a><strong>! Running a great property management company means you need a great property management platform and the ability to give automated access to your guests so you don’t waste your time doing things manually all the time! Upgrade your tech stack and get this dynamic duo to power your business!</strong></p> <p><strong>This episode is also sponsored by our friends at </strong><a href="https://jetstreamtech.io/"><u><strong>Jetstream!</strong></u></a><strong> Check out this link to learn more!</strong></p> <p><br></p> <p><strong>In this episode, we explore:</strong></p> <p>02:18 - Chloe’s Background</p> <p>04:55 - Best software or technology</p> <p>07:55 - Different periods that we go through</p> <p>09:08 - Niche Marketing</p> <p>10:01 - Overabundance of staff</p> <p>15:50 - Is there a universal technology?</p> <p>20:18 - Flexible Living</p> <p>22:13 - Variation of Personality types</p> <p>26:37 - &nbsp;How will we know if it’s scalable?</p> <p>33:12 - Knowing which route to take in investing</p> <p><br></p> <p><strong>Connecting with the Guest:</strong></p> <p><strong>Instagram: </strong><a href="https://www.instagram.com/realdealsbychloe/"><u><strong>https://www.instagram.com/realdealsbychloe/</strong></u></a></p> <p><strong>LinkedIn: </strong><a href="https://www.linkedin.com/in/chloecohen/"><u><strong>https://www.linkedin.com/in/chloecohen/</strong></u></a></p> <p><strong>YouTube: </strong><a href="https://www.youtube.com/c/RealDealsbyChloe"><u><strong>https://www.youtube.com/c/RealDealsbyChloe</strong></u></a></p> <p><strong>Slick Talk Website &amp; Socials: </strong><a href="https://bit.ly/3uCsm6H"><u><strong>https://bit.ly/3uCsm6H</strong></u></a></p>
42 min
218
Going Public, Travel News, and Everything In Be...
<p>After Airbnb became a publicly traded company, we (and many others) predicted this would have a chain reaction with many others trying (and succeeding) to go public as well! &nbsp;</p> <p>In today's episode, we will cover the news of Vacasa's recent announcement to go public with a 4.5 Billion dollar evaluation! &nbsp;</p> <p>Thank you ShortTermRentalz for this article: <a href="https://www.youtube.com/redirect?event=video_description&amp;redir_token=QUFFLUhqbHZEV19GSWQ3TUlIUWc0ZWJsNm9FSzNQcGlkQXxBQ3Jtc0ttZVB5WFl4RFhMTFdRS2ZoWk1aNEVNTmdDT0ppVnZCa3d5SXE0c0J6V3o1RElwelhROEdKX3VWTTk1Z3JFdmpwQ0swNktxVkg0WElBcDFzUERCVndpRzRFMVU1SEFub0c1dFQ5alJhZlh5SzVCOHBVWQ&amp;q=https%3A%2F%2Fshorttermrentalz.com%2Fnews%2Fvacasa-spac-public%2F" rel="nofollow" target="_blank">https://shorttermrentalz.com/news/vac...</a>&nbsp;</p> <p>Startup of the week is: <a href="https://www.youtube.com/redirect?event=video_description&amp;redir_token=QUFFLUhqa28xbURTUjRXdEFHbzhiS3Z6MGMzT2lFdmJpQXxBQ3Jtc0tsWDNRWUZFa1pIZ0REWlo3UVFrUGkyOXl0NF8tUVRhc2hNb01NUnVKeUpGcS1mRHdubzNtQ2IxMUZJdjUwaGxiMklyT1EtRE5CbTJzNW1TamJaVG1LdkRIV1JBMlU1YXcxdExQR0ZtZmdmLXFxdThkWQ&amp;q=https%3A%2F%2Fwww.getwebee.com%2F" rel="nofollow" target="_blank">https://www.getwebee.com/</a>&nbsp;</p> <p>This episode is sponsored by <a href="//www.breezeway.io/gmh">Breezeway</a>! To learn more about our friends there, you'll want to check out this episode and go to <a href="//www.breezeway.io/gmh">www.breezeway.io/gmh</a></p>
36 min
219
BONUS EPISODE! Created By Hosts For Hosts with ...
<p>I loved having <a href="https://www.linkedin.com/in/danieljosephcruz/">Daniel Cruz</a>, CEO &amp; Founder of <a href="https://www.washbnb.com/">washbnb</a>, on the show so much, and with all of their exciting news as a company, I just had to have him on for a "late-night recording session" to hear it all!</p> <p>Tune in to hear how <a href="https://www.washbnb.com/">washbnb</a> is doing from the recent crowdfunding campaign to being accepted and in week two of Techstars!</p> <p>If you haven't heard Daniel's first episode on Slick Talk, you NEED to go listen to it now because it was that good!&nbsp;</p> <p>👇</p> <p><a href="https://www.slicktalkthepodcast.com/podcast/episode/3b77f51d/created-by-hosts-for-hosts">https://www.slicktalkthepodcast.com/podcast/episode/3b77f51d/created-by-hosts-for-hosts</a></p> <p><br></p> <p>Listen until the end to hear a little announcement from Daniel &amp; me as well!</p>
66 min
220
This Is A Journey with Luca Zambello, CEO of Jurny
<p><strong>Luca Zambello is the co-founder and CEO of Jurny, a hospitality tech company pioneering the next generation of tech-first, on-demand accommodations. A born entrepreneur, Luca launched one of the first professionally operated Airbnb vacation rental companies in 2012, quickly earning the Superhost status that he still holds today. Following that success, he realized there was a need for a more streamlined, on-demand hospitality experience for both guests and operators. Partnering with David Phillips in 2017, he co-founded Jurny and has led the company to triple-digit growth with more than 570 units under management across ten markets.<br> <br> The company is a leader in hospitality technology and automation allowing it to manage and operate some of the top-performing hotels and multi-family buildings in the industry. As an expert within the hospitality industry, Luca has been featured in Bloomberg, Forbes, Entrepreneur and other major industry publications. His mission continues to be modernizing hospitality and creating solutions that cater to the heightened expectations of today's traveler.<br> <br> Smart locks, Smart thermostats, automation, and a solution for any hotel and vacation rental company.</strong></p> <p><strong>Our show partners at </strong><a href="https://bit.ly/3hgetqT"><u><strong>Operto</strong></u></a><strong> are the leading solution for operators to enhance their operations by integrating with your property management software and making sure all smart devices create a contactless guest experience while streamlining operations. Check them out on their website, send me a message or just let them know Wil sent you and you’ll be in great hands!</strong></p> <p><strong>As a property manager, business owner, and entrepreneur, you already have so much to do in a 24 hour time period. Don’t let the worry of your property being damaged and focus back on growing your business with Safely! Safely is a proud sponsor and I love that I can use them for my business to ensure my properties are safe, protected and my homeowners know that I think of their asset as my asset too! Go to </strong><a href="https://bit.ly/33uA7PU"><u><strong>Safely.com</strong></u></a><strong> and sign up today and let them know Wil sent you!</strong></p> <p><br></p> <p><strong>In this episode, we explore:</strong></p> <p>02:58 - Luca’s Background</p> <p>04:12 - Things need to consider when managing Airbnbs</p> <p>05:35 - What makes Jurny different from others</p> <p>09:47 - Offering full management service</p> <p>10:51 - Making Guest feel at home</p> <p>17:56 - Eliminating human interaction</p> <p>21:18 - Why some guest don’t need human interaction</p> <p>25:47 - Roadmap for Jurny</p> <p>29:37 - Key things when leading a team</p> <p><br></p> <p><strong>Connecting with the Guest:</strong></p> <p><strong>Website: </strong><a href="http://www.jurny.com/"><u><strong>www.jurny.com</strong></u></a><strong>,</strong></p> <p><strong>Instagram: </strong><a href="https://www.instagram.com/urjurny"><u><strong>https://www.instagram.com/urjurny</strong></u></a><strong>,</strong></p> <p><strong>Facebook: </strong><a href="https://www.facebook.com/Jurny-115358886519014"><u><strong>https://www.facebook.com/Jurny-115358886519014</strong></u></a><strong>,</strong></p> <p><strong>Linkedin: </strong><a href="https://www.linkedin.com/company/jurny"><u><strong>https://www.linkedin.com/company/jurny</strong></u></a></p> <p><strong>Slick Talk Website &amp; Socials: </strong><a href="https://bit.ly/3uCsm6H"><u><strong>https://bit.ly/3uCsm6H</strong></u></a></p> <p><strong>Mid Roll Ad - 15:34</strong></p> <p><strong>Making your guest feel at home 10:51 - 12:25</strong></p>
40 min
221
Operating Differently In Multi-Family Buildings
<p><strong>Mickey Kropf is the Co-Founder and CEO of Vector Travel, Inc, a tech-enabled, full-service, rental housing hospitality company. Prior to Vector Travel, Mickey co-founded and led growth at Rented.com, a short-term rental marketplace connecting owners with short-term rental management companies. Mickey has a background in commercial real estate development and finance.</strong></p> <p><strong>Enjoy 15% off by using SlickTalk on the checkout page with Vector Travel. For those who are apartment owners, you get one month free, and if you mention the podcast, you’ll get a one-month management fee for free too!</strong></p> <p><strong>Risk is something we can’t avoid and you know this! But… you can sure minimize your risk when it comes to putting things in place like </strong><a href="https://bit.ly/3uBlEhf"><u><strong>NoiseAware</strong></u></a><strong> &amp; </strong><a href="https://bit.ly/33uA7PU"><u><strong>Safely.com</strong></u></a><strong>! Safely have you, your guests, and your homeowner covered if anything goes wrong or gets damaged and guess what!? By having a NoiseAware device in your home, you’ll have everything you need in order to have peace of mind!</strong></p> <p><br></p> <p><strong>We also want to say thank you to Breezeway for sponsoring this episode! To learn more about Breezeway, go to </strong><a href="https://www.breezeway.io/slick"><strong>www.breezeway.io/slick</strong></a></p> <p><br></p> <p><strong>In this episode, we explore:</strong></p> <p>02:58 - Mickeys Background</p> <p>05:55 - Revenue share model vs master lease model</p> <p>09:27 - Why mess with the model that’s not broken</p> <p>11:47 - Iceberg Analogy</p> <p>14:57 - Dealing with multi-billion dollar corporation clients</p> <p>16:42 - Control Access to the Building</p> <p>20:43 - Tracking the Inventory for multifamily side</p> <p>23:10 - Positive Challenges that help grow the business</p> <p>26:51 - The best clients are the existing clients</p> <p>28:55 - Handling the business operations</p> <p>31:36 - Contracts with the clients</p> <p><br></p> <p><strong>Connecting with the Guest:</strong></p> <p><a href="https://www.linkedin.com/company/vectortravel"><u><strong>https://www.linkedin.com/company/vectortravel</strong></u></a></p> <p><a href="http://www.vectorstays.com/"><u><strong>www.vectorstays.com</strong></u></a></p> <p><br></p> <p><strong>Slick Talk Website &amp; Socials: </strong><a href="https://bit.ly/3uCsm6H"><u><strong>https://bit.ly/3uCsm6H</strong></u></a></p>
36 min
222
It's No Longer Just A "Room" with Richard Valtr...
<p><strong>The Founder of Mews, Richard Valtr, is a hotelier with a serious passion for technology and service. His mission is to transform an entire industry with cloud solutions that make hospitality more rewarding for everyone.</strong></p> <p><strong>This episode is a deep dive into his thoughts and opinions on how the hotel industry (hospitality) built products (tech) the wrong way that does a disservice to our guests and industry, the Original Sin as Richard likes to call it, we’ve looked at it all wrong.</strong></p> <p><strong>Risk is something we can’t avoid and you know this! But… you can sure minimize your risk when it comes to putting things in place like </strong><a href="https://bit.ly/3uBlEhf"><u><strong>NoiseAware</strong></u></a><strong> &amp; </strong><a href="https://bit.ly/33uA7PU"><u><strong>Safely.com</strong></u></a><strong>! Safely have you, your guests, and your homeowner covered if anything goes wrong or gets damaged and guess what!? By having a NoiseAware device in your homes, you’ll have everything you need in order to have peace of mind!</strong></p> <p><br></p> <p><strong>In this episode, we explore:</strong></p> <p>03:27 - Richard Valtr Background</p> <p>10:20 - Giving Value Added Services to Your Guests</p> <p>17:40 - Knowing the Right Guest That Will Match Your Property</p> <p>20:27 - The Original Sin of Hospitality</p> <p>22:43 - The Creation of Mews</p> <p>31:34 - Add on Services We Can Offer to the Guests</p> <p>39:59 - Revenue Per Guest</p> <p>42:25 - Making Sure to Meet the Guests Satisfaction</p> <p>46:41 - Challenges In the Hospitality Industry</p> <p>54:41 - Mews In The Next Few Years</p> <p><br></p> <p><strong>Connecting with the Guest:</strong></p> <p><a href="http://www.mews.com/"><u><strong>www.mews.com</strong></u></a></p> <p><br></p> <p><strong>Slick Talk Website &amp; Socials: </strong><a href="https://bit.ly/3uCsm6H"><u><strong>https://bit.ly/3uCsm6H</strong></u></a></p>
59 min
223
Bringing The Experience To Life In Hotels with ...
<p><strong>Jonathan Weitz is the founder and president of Avocet Hospitality Group. In 2006, Weitz and his wife Lisa founded Avocet Hospitality Group via the acquisition of Islands West Real Estate, a small vacation rental business of Folly Beach, South Carolina. Over dinner with friends, the ultimate vision of Avocet Hospitality was born - to identify boutique properties that needed renovations and repositioning and to create unique guest experiences that are more than just hotel stays.</strong></p> <p><strong>Fifteen years later, the Avocet Hospitality Group now includes award-winning The Vendue Arts Hotel in Charleston, South Carolina, historic The Read House in Chattanooga, Tennessee, oceanfront Tides Folly Beach, South Carolina, and St. Barth Exclusives, Saint-Barthélemy, Antilles, French West Indies.</strong></p> <p><strong>Weitz began his hospitality career leading development and as general counsel for Kiawah Island Golf Resort helping to entitle and build the Sanctuary Hotel at Kiawah Island, South Carolina. During his tenure, he also worked with ownership to acquire and completely restore the historic Hermitage Hotel in Nashville, Tennessee, and oversaw the planning, design, and construction of both The Ocean Course Clubhouse and The Turtle Point Clubhouse. These experiences molded Weitz’ passion and drive for creating his own company.</strong></p> <p><strong>Weitz is an alumnus of Clemson University and the University of South Carolina School of Law. A resident of Charleston, South Carolina, Weitz has served on the Board of Governors for the Charleston Area Convention and Visitors Bureau and a member of the Board of Trustees at Porter-Gaud Schools. In addition, he is active with charities and the arts and enjoys traveling. He and his wife Lisa have two children, Jessica, and Jonathan.</strong></p> <p><strong>This episode is sponsored by </strong><a href="https://bit.ly/3ofzG5X"><u><strong>Hostfully</strong></u></a><strong> &amp; </strong><a href="https://bit.ly/3hgetqT"><u><strong>Operto</strong></u></a><strong>! Running a great property management company means you need a great property management platform and the ability to give automated access to your guests so you don’t waste your time doing things manually all the time! Upgrade your tech stack and get this dynamic duo to power your business!</strong></p> <p><br></p> <p><strong>In this episode, we explore:</strong></p> <p>02:41 - Johns Background</p> <p>05:28 - Owning and Operating Hotels</p> <p>12:12 - Understanding what you could and could not control</p> <p>18:50 - Managing the property</p> <p>23:32 - Importance of Technology</p> <p>28:25 - Implementing good culture to the guests</p> <p>36:07 - CornerStone of Culture</p> <p>38:51 - Magic Money Program</p> <p>42:59 - Key factor when looking into a new destination</p> <p><br></p> <p><strong>Connecting with the Guest:</strong></p> <p><a href="https://www.avocethospitality.com/"><u><strong>https://www.avocethospitality.com/</strong></u></a></p> <p><a href="https://www.linkedin.com/in/jonathan-jon-weitz-718242139/"><u><strong>https://www.linkedin.com/in/jonathan-jon-weitz-718242139/</strong></u></a></p> <p><a href="https://www.linkedin.com/company/avocet-hospitality-group/"><u><strong>https://www.linkedin.com/company/avocet-hospitality-group/</strong></u></a></p> <p><br></p> <p><strong>Slick Talk Website &amp; Socials: </strong><a href="https://bit.ly/3uCsm6H"><u><strong>https://bit.ly/3uCsm6H</strong></u></a></p> <p><br></p>
54 min
224
Growing A Franchise Vacation Rental Company
<p><strong>Michael Friedman: Director of Sales and Expansion SkyRun Vacation Rentals</strong></p> <p><strong>Michael has over 30 years of hospitality, vacation rental, real estate, and travel and tourism experience. He has created, led, and implemented successful sales, sales training and development programs that increase revenue, market growth, and expansion. His programs have grown businesses by 40% to 1000%. He is a growth-oriented sales professional with leadership skills at both the franchise and sales level.</strong></p> <p><strong>As a thought leader, Michael provides industry expertise in vacation rental outbound sales, network growth, sales funnels, and marketing plan development and execution. He is also the Co-Founder of Vacation Rental University (VRU), an online academy that educates, trains and supports the VR industry. VRU was founded to fill the massive void in education and training in a fragmented industry. Michael has a passion for developing others and has consulted with individuals as an executive coach and mentor.</strong></p> <p><strong>Michael resides in Charleston, SC, where he enjoys playing golf, walking on the beach, and dining at many world class restaurants. He’s an avid college and professional football fan, and devoted father of two grown sons who reside in Madison, Wisconsin (his home state).</strong></p> <p><strong>This episode is sponsored by </strong><a href="https://bit.ly/3ofzG5X"><u><strong>Hostfully</strong></u></a><strong> &amp; </strong><a href="https://bit.ly/3hgetqT"><u><strong>Operto</strong></u></a><strong>! Running a great property management company means you need a great property management platform and the ability to give automated access to your guests so you don’t waste your time doing things manually all the time! Upgrade your techstack and get this dynamic duo to power your business!</strong></p> <p><br></p> <p><strong>In this episode, we explore:</strong></p> <p>02:39 - Michaels Background&nbsp;</p> <p>06:46 - Running the backend operations</p> <p>10:54 - Understanding the market and its needs</p> <p>13:54 - Skyrun common theme</p> <p>19:34 - Learning management platform - VRU</p> <p>22:47 - Capturing Guest Information</p> <p>26:53 - Remarketing your past guest</p> <p>29:20 - Tools used in communicating guest</p> <p>32:37 - Leveraging your business</p> <p>36:51 - Dynamic Pricing and Revenue Management</p> <p><br></p> <p><strong>Connecting with the Guest:</strong></p> <p><strong>Email: michaelf@skyrun.com</strong></p> <p><strong>Website: </strong><a href="https://www.skyrun.com/"><u><strong>https://www.skyrun.com/</strong></u></a></p> <p><strong>LinkedIn: </strong><a href="https://www.linkedin.com/in/skyrun/"><u><strong>https://www.linkedin.com/in/skyrun/</strong></u></a></p> <p><strong>Slick Talk Website &amp; Socials: </strong><a href="https://bit.ly/3uCsm6H"><u><strong>https://bit.ly/3uCsm6H</strong></u></a></p>
41 min
225
Being ICONIC!
<p><strong>Calvin is the Chief Experience Officer and Iconicity Enthusiast for ICONIC Presentations, LLC. Calvin specializes in delivering high-energy, customized keynote presentations for organizations that desire to reach or maintain ICONIC status. Calvin focuses on delivering the perfect blend of business concepts, story-telling and music themes to bring home an impactful message that touches both the heads and hearts of his audiences.</strong></p> <p><strong>Calvin designed a practical and systematic technique called The ICONIC Framework™ to help organizations achieve and maintain iconic status in the eyes of their customers. Calvin is also host of The ICONIC Mindset podcast where he and his co-host John Avola share the secrets behind what it takes to make your business, idea or movement iconic.</strong></p> <p><strong>This episode is sponsored by our friends at NoiseAware &amp; Operto! NoiseAware is the only 100% privacy safe noise monitoring solution so get with NoiseAware so you don’t waste any time while you grow your professional and amazing business! Use </strong><a href="https://bit.ly/3uBlEhf"><u><strong>SLICKTALK20</strong></u></a><strong> to get 20% off your noise devices with </strong><a href="https://bit.ly/3uBlEhf"><u><strong>NoiseAware</strong></u></a><strong>!</strong></p> <p><strong>Our show partners at </strong><a href="https://bit.ly/3hgetqT"><u><strong>Operto</strong></u></a><strong> are the leading solution for operators to enhance their operations by integrating with your property management software and making sure all smart devices create a contactless guest experience while streamlining operations. Check them out on their website, send me a message or just let them know Wil sent you and you’ll be in great hands!</strong></p> <p><br></p> <p><strong>In this episode, we explore:</strong></p> <p>03:22 - Background of the guest</p> <p>05:29 - Homewood Suites Creation</p> <p>09:03 - Lodging Options</p> <p>13:32 - Becoming an entrepreneur and creating iconic presentations</p> <p>18:51 - Importance of being authentic</p> <p>25:04 - Knowledge vs Passion</p> <p>28:23 - Pragmatic Optimism</p> <p>34:25 - Being consistent</p> <p>46:37 - What is inimitability?</p> <p><br></p> <p><strong>Connecting with the Guest:</strong></p> <p><strong>www.iconicpresentations.net</strong></p> <p><strong>https://www.linkedin.com/in/calvinstovall/</strong></p> <p><strong>https://twitter.com/ICONICSPEAKER<br> Slick Talk Website &amp; Socials: </strong><a href="https://bit.ly/3uCsm6H"><u><strong>https://bit.ly/3uCsm6H</strong></u></a></p>
50 min