Slick Talk: The Hospitality Podcast

This is the podcast for anyone and everyone in the Hospitality industry who loves what they do and wants to grow, learn, and experience all the cool things the world of hotels, restaurants, vacation rentals, and travel offers! On the show, Wil Slickers interviews some of the biggest Founders and Professionals within all hospitality segments. Slick Talk is part of Hospitality.FM - The Number One Audio Destination for Hospitality Professionals.

Business
Entrepreneurship
Technology
226
Hospitality Is Freedom
<p><strong>With 15 years of experience in fast growing tech-startups, Marcus has successfully built up a leading PMS and Channel Manager for vacation rentals from scratch. During this journey, he has gained substantial knowledge about two-sided marketplaces, VC funding, growing companies and more importantly getting more bookings!</strong></p> <p><strong>Join us and know how to successfully build a leading PMS and Channel Manager for vacation rentals from scratch.</strong></p> <p><strong>Risk is something we can’t avoid and you know this! But… you can sure minimize your risk when it comes to putting things in place like </strong><a href="https://bit.ly/3uBlEhf"><u><strong>NoiseAware</strong></u></a><strong> &amp; </strong><a href="https://bit.ly/33uA7PU"><u><strong>Safely.com</strong></u></a><strong>! Safely have you, your guests, and your homeowner covered if anything goes wrong or gets damaged and guess what!? By having a NoiseAware device in your homes, you’ll have everything you need in order to have peace of mind!</strong></p> <p><br></p> <p><strong>In this episode, we explore:</strong></p> <p>03:46 - Background of the guest</p> <p>06:23 - Creation of Hostaway</p> <p>08:47 - Creating Game 53</p> <p>11:47 - What is Game 53 look like</p> <p>14:32 - Is creating a PMS beneficial?</p> <p>17:54 - Big changes prior to Covid-19</p> <p>24:18 - Consolidation of Tech</p> <p>32:09 - Gap between hotels and vacation rentals</p> <p>35:35 - Importance of guest’s experience</p> <p>40:07 - Development side of Hostaway</p> <p>44:17 - Travel Destinations</p> <p><br></p> <p><strong>Connecting with the Guest:</strong></p> <p><strong>Website: </strong><a href="http://www.hostaway.com/"><u><strong>www.hostaway.com</strong></u></a></p> <p><strong>LinkedIn: </strong><a href="https://www.linkedin.com/in/marketingmarcus"><u><strong>https://www.linkedin.com/in/marketingmarcus</strong></u></a></p> <p><strong>Email: </strong><a href="mailto:marcus@hostaway.com"><u><strong>marcus@hostaway.com</strong></u><strong><br> </strong></a><strong>Slick Talk Website &amp; Socials: </strong><a href="https://bit.ly/3uCsm6H"><u><strong>https://bit.ly/3uCsm6H</strong></u></a></p>
52 min
227
The Role Technology Plays In The Short-Term Ren...
<p>As the Chief Executive Officer, Emir is in charge of Rabbu’s growth and visionary efforts. Being a natural entrepreneur and follower of Real Estate, Emir turned a spare bedroom above his detached garage into the genesis for a new asset class within Real Estate and into an opportunity for investors to create more value while de-risking their portfolio through Rabbu.</p> <p>Prior to founding Rabbu, Emir was a Senior Product Manager at NBC Sports which he joined as part of the acquisition of KYCK. Emir joined KYCK as a free intern, after failing to find satisfaction as a Civil Engineer, and eventually worked his way up to be the Vice President of Operations when it was acquired by NBC Sports.&nbsp;</p> <p>Emir was originally born in Bosnia and Herzegovina (formerly Yugoslavia) and was forced to flee there when a civil war broke out. After spending 6 years in Germany, Emir moved to the United States at the age of 12. Having survived civil war and beaten cancer, Emir is conditioned to beat adversity and not to take any situation and opportunity for granted.&nbsp;</p> <p>Join us today to know the role of technology in the short-term rental industry.&nbsp;</p> <p>Risk is something we can’t avoid and you know this! But… you can sure minimize your risk when it comes to putting things in place like NoiseAware &amp; Safely.com! Safely has you, your guests, and your homeowner covered if anything goes wrong or gets damaged and guess what!? By having a NoiseAware device in your homes, you’ll have everything you need in order to have peace of mind!&nbsp;</p> <p><br></p> <p><strong>In this episode, we explore:&nbsp;</strong></p> <p>04:09 - Background of the guest&nbsp;</p> <p>12:23 - Creation of Rabbu&nbsp;</p> <p>13:36 - Controlling the access to the property&nbsp;</p> <p>17:04 - Building a Technology Platform&nbsp;</p> <p>22:14 - Why specialization is important&nbsp;</p> <p>26:17 - Most challenging things when building a platform&nbsp;</p> <p>31:06 - Keeping up with all the changes&nbsp;</p> <p>35:56 - Managing Crossovers&nbsp;</p> <p><br></p> <p><strong>Connecting with the Guest:&nbsp;</strong></p> <p>Website: https://rabbu.com/&nbsp;</p> <p>LinkedIn: https://www.linkedin.com/in/emirdukic/&nbsp;</p> <p>Slick Talk Website &amp; Socials: https://bit.ly/3uCsm6H</p>
40 min
228
How Hybrid Events Are Here To Stay
<p>Andy McNeill is a travel and hospitality entrepreneur with over 25 years of experience in his profession. He is the CEO and founder of American Meetings, Inc., an industry-leading meetings and events agency that produces thousands of live and virtual meetings annually for Fortune 500 clients. He is also the co-host of the Destination Everywhere Podcast, a top travel, and hospitality podcast that highlights bucket-list destinations, luxury hotels, local cuisine, and must-do activities. Andy is a significant voice in the hospitality, meeting, and travel industries.</p> <p>Join us today and learn more about American Meetings services and The Destination Everywhere Podcast.</p> <p>This episode is sponsored by Hostfully! <a href="https://bit.ly/3ofzG5X"><u>Hostfully</u></a> is an industry-leading software company that provides property managers and hoteliers with a property management platform and amazing digital custom guidebooks that will make your guests' experience with you 10X better! Use <a href="https://bit.ly/3ofzG5X"><u>SLICKTALK20</u></a> to get $100 off of their property management platform and two months free of their premium digital guidebooks!</p> <p><br></p> <p><strong>In this episode, we explore:</strong></p> <p>02:50 - Background of the guest</p> <p>04:10 - How American Meetings Inc. started?</p> <p>07:20 - Virtual Events</p> <p>09:48 - What are Hybrid Events?</p> <p>12:52 - Destination Everywhere Podcast</p> <p>16:55 - Biggest Key Takeaways in the Podcast</p> <p>19:51 - What are “4 Seasons” Experience</p> <p>23:49 - Futuristic Hotel Concept</p> <p>25:15 - Flexible Lodging</p> <p>27:57 - Finding Ways to Innovate the Business Operation</p> <p><br></p> <p><strong>Quotes from the episode</strong></p> <p>“Business is important but experience is first.”</p> <p><br></p> <p><strong>Connecting with the Guest:</strong></p> <p><strong>Instagram -</strong></p> <p>@atmcneill</p> <p>@americanmeetingsinc</p> <p>@destinationeverywherepodcast</p> <p><br></p> <p><strong>Facebook -</strong></p> <p>@americanmeetings</p> <p>@destinationeverywherepodcast</p> <p>https://www.facebook.com/andy.mcneill</p> <p><br></p> <p><strong>LinkedIn -</strong></p> <p>https://www.linkedin.com/in/andy-mcneill</p> <p>https://www.linkedin.com/company/ami-global-meetings-solutions-inc.</p> <p><br></p> <p><strong>Twitter -</strong></p> <p>@amermeetings</p> <p><br> <strong>Slick Talk Website &amp; Socials: </strong><a href="https://bit.ly/3uCsm6H"><u>https://bit.ly/3uCsm6H</u></a></p>
34 min
229
The Ability To Serve People
<p><strong>Noble Crawford III shares his best practices for actively prospecting and generating direct bookings, both B2C and B2B. He dives deep into understanding buyer personas and how critical they are to increasing bookings and growing revenue.</strong></p> <p><strong>Join us today as he shares different strategies and knowledge to grow your business.</strong></p> <p><strong>This episode is sponsored by Hostfully! </strong><a href="https://bit.ly/3ofzG5X"><u><strong>Hostfully</strong></u></a><strong> is an industry leading software company that provides property managers and hoteliers with a property management platform and amazing digital custom guidebooks that will make your guests experience with you 10X better! Use </strong><a href="https://bit.ly/3ofzG5X"><u><strong>SLICKTALK20</strong></u></a><strong> to get $100 off of their property management platform and two months free of their premium digital guidebooks!</strong></p> <p><strong>In this episode, we explore:</strong></p> <p>03:02 - Background of Noble Crawford</p> <p>07:22 - Business Structure</p> <p>12:09 - Dealing cancelled bookings</p> <p>16:18 - Managing the system’s backend</p> <p>19:22 - Relationship with insurance company</p> <p>21:48 - Negotiating market rate</p> <p>26:10 - Getting the unit to be booked</p> <p><strong>Connecting with the Guest:</strong></p> <p><strong>Instagram: </strong><a href="https://www.instagram.com/noble.crawford.3/?hl=en"><u><strong>https://www.instagram.com/noble.crawford.3/?hl=en</strong></u><strong><br> </strong></a><strong>LinkedIn: </strong><a href="https://www.linkedin.com/in/noblecrawford/"><u><strong>https://www.linkedin.com/in/noblecrawford/</strong></u><strong><br> </strong></a><strong>Facebook: </strong><a href="https://web.facebook.com/noblecrawford?_rdc=1&amp;_rdr"><u><strong>https://web.facebook.com/noblecrawford?_rdc=1&amp;_rdr</strong></u><br> </a><strong>Slick Talk Website &amp; Socials: </strong><a href="https://bit.ly/3uCsm6H"><u>https://bit.ly/3uCsm6H</u></a></p>
35 min
230
Fighting For Your Business
<p><strong>In this episode, Theron Lewis shares his story of how he has liberated nearly 1 million people from Airbnb and STR bans. He went from almost losing his business in Detroit due to an STR ban to getting the ban pulled, being at the table with the City Council, and growing his business to the 7 figure level due to advocacy.<br> <br> Theron will be sharing some ideas on how to stop/prevent a ban and how to grow your business massively from Advocacy.</strong></p> <p><br></p> <p><strong>This episode is sponsored by our friends at NoiseAware &amp; Safely! Risk is something we can’t avoid and you know this! But… you can sure minimize your risk when it comes to putting things in place like </strong><a href="https://bit.ly/3uBlEhf"><u><strong>NoiseAware</strong></u></a><strong> &amp; </strong><a href="https://bit.ly/33uA7PU"><u><strong>Safely.com</strong></u></a><strong>! Safely has you, your guests, and your homeowner covered if anything goes wrong or gets damaged, and guess what!? By having a NoiseAware device in your home, you’ll have everything you need in order to have peace of mind that it all goes right!</strong></p> <p><strong>In this episode, we explore:</strong></p> <p>04:16 - Background of Theron Lewis</p> <p>09:32 - First action to take when fighting for your business</p> <p>16:25 - The “Suck” Phase</p> <p>20:36 - Getting people to come together</p> <p>27:58 - The Middle Phase</p> <p>30:02 - Importance of starting a Facebook Ads</p> <p>37:10 - 3 Things to avoid losing your business</p> <p>47:02 - Mission in helping people protect their short term rentals</p> <p>52:16 - Where can people give back in different ways</p> <p><br></p> <p><strong>Connecting with the Guest:</strong></p> <p><strong>Email:</strong> <a href="mailto:theron@sharingdetriot.org"><u>theron@sharingdetriot.org</u></a></p> <p><strong>Clubhouse:</strong> @theronl</p> <p><br> <strong>Slick Talk Website &amp; Socials: </strong><a href="https://bit.ly/3uCsm6H"><u>https://bit.ly/3uCsm6H</u></a></p>
62 min
231
Influencing From The Inside Out
<p><strong>In today’s episode, let us welcome Wendy Jae and David Tucker from Travelers Book Direct and learn the different strategies that will empower you to create direct relationships with your guests, upgrade how you operate, and master the strategies and tactics you need to tap into your full potential. Learn the foundations and fundamentals of attracting visitors as a Destination Influencer (Destinationaire!) and convert them into guests that book directly on your platform.</strong></p> <p><strong>This episode is sponsored by our friends at Safely &amp; NoiseAware! If you’re a professional property manager then you need to get both Safely &amp; NoiseAware in your tool belt so you can focus on operating and growing your business. Go to </strong><a href="https://bit.ly/33uA7PU"><u><strong>Safely.com</strong></u></a><strong> and let them know Wil sent you and use SLICKTALK20 to get 20% off your noise devices with </strong><a href="https://bit.ly/3uBlEhf"><u><strong>NoiseAware</strong></u></a><strong>!</strong></p> <p><strong>In this episode, we explore:</strong></p> <p>04:16 - Background of David &amp; Wendy</p> <p>09:58 - Creating systems and Direct Relationships</p> <p>11:45 - Destination Influencing Concept</p> <p>16:32 - Beginning and Results of Destination Influencing Concept</p> <p>23:00 - Personalize Marketing Strategies</p> <p>24:13 - 3 Things an Influencer Needs</p> <p>28:10 - Creating Partnerships and Relationships</p> <p>34:28 - Creating personal Video messages for the guests</p> <p>39:16 - Success stories as a destination influencer</p> <p>44:47 - Creating content for YouTube</p> <p><strong>Quotes:</strong><br> <br> “I learned two important things that day. One was no matter what you’re up against, you have to create a system. If you don’t have a system, you’re lost. And the second thing was direct relationships are always the most valuable.” - David</p> <p><strong>Connecting with the Guest:</strong></p> <p><strong>Website: </strong><a href="https://www.ilukamedia.com/"><u>https://www.ilukamedia.com/</u></a></p> <p><strong>YouTube: </strong><a href="https://www.youtube.com/channel/UCqzPgsckRjkqcXkRDM_LVgA"><u>https://www.youtube.com/channel/UCqzPgsckRjkqcXkRDM_LVgA</u></a></p> <p><strong>Facebook: </strong><a href="https://web.facebook.com/ilukamediamarketing/?_rdc=1&amp;_rdr"><u>https://web.facebook.com/ilukamediamarketing/?_rdc=1&amp;_rdr</u></a></p> <p><strong>Instagram:</strong> <a href="https://www.instagram.com/ilukamedia/"><u>https://www.instagram.com/ilukamedia/</u><strong><br> </strong></a><strong>LinkedIn: </strong><a href="https://www.linkedin.com/company/iluka-media/"><u>https://www.linkedin.com/company/iluka-media/</u></a></p> <p><strong>Slick Talk Website &amp; Socials: </strong><a href="https://linktr.ee/Slicktalk"><u>https://linktr.ee/Slicktalk</u></a></p>
52 min
232
Locale: Tech-Enabled Hospitality
<p><strong>This week, we are joined by Nitesh Gandhi, founder of Locale, a company that’s dedicated to bridging the gap between home and hotels, offering thoughtfully furnished, upscale apartments for short and extended stays.</strong></p> <p><strong>Nitesh previously worked as an asset manager of large-scale, branded hotel projects across the US. He was also a management consultant at a top-tier boutique firm with experience leading multiple engagements throughout the US and Europe. He has since launched operations for two hospitality startups.</strong></p> <p><strong>This episode is sponsored by my friends at </strong><a href="https://bit.ly/3ofzG5X"><u><strong>Hostfully</strong></u></a><strong>! Use my code SLICKTALK20 to get $100 off their property management platform or two months free of their digital guidebooks!</strong></p> <p><strong>In this episode, we explore:</strong></p> <p>02:37 - Background of Locale</p> <p>05:14 - Transitioning from hotel to short term rentals</p> <p>11:22 - Transitioning from asset manager to Airbnb host</p> <p>14:24 - Creating brand consistency</p> <p>18:15 - Managing hotels during Covid</p> <p>23:38 - Investing in the right technology</p> <p>29:18 - Key takeaways from the episode</p> <p><strong>Connecting with the Guest:</strong></p> <p><strong>Website: </strong><a href="https://locale.com/"><u>https://locale.com/</u></a></p> <p>Email: hello@locale.com</p> <p>LinkedIn: <a href="https://www.linkedin.com/in/ngandhi/"><u>https://www.linkedin.com/in/ngandhi/</u></a></p> <p><strong>Slick Talk Website &amp; Socials: </strong><a href="https://bit.ly/3uCsm6H">https://bit.ly/3uCsm6H</a></p>
33 min
233
Created By Hosts For Hosts
<p><strong>In this episode, Washbnb CEO Daniel Cruz talks about the incredible story of how the company started, and what it took for them to get to where they are today. Being a host himself, Washbnb was founded after he saw the great need for laundry service in the rental industry.</strong></p> <p><strong>Daniel Cruz and the Washbnb team are dedicated to providing the best level of hospitality to their clients. Washbnb prides itself on being a company that is created by hosts, for hosts.</strong></p> <p><strong>This episode is sponsored by our friends at Safely &amp; NoiseAware! If you’re a professional property manager then you need to get both Safely &amp; NoiseAware in your tool belt so you can focus on operating and growing your business. Go to </strong><a href="https://bit.ly/33uA7PU"><strong>Safely.com</strong></a><strong> and let them know Wil sent you and use SLICKTALK20 to get 20% off your noise devices with </strong><a href="https://bit.ly/3uBlEhf"><u><strong>NoiseAware</strong></u></a><strong>!</strong></p> <p><strong>In this episode, we explore:</strong></p> <p>03:37 - Getting into Airbnb</p> <p>10:20 - When the side hustle turns into a full-time job</p> <p>17:41 - The beginning of Washbnb</p> <p>20:52 - Pushing through setbacks</p> <p>24:55 - The high demand for laundry services in rentals</p> <p>27:46 - The company’s values</p> <p>31:27 - What hospitality really means</p> <p>33:36 - The white linen analogy</p> <p>39:23 - Washbnb after a year</p> <p>45:36 - Marketing through Clubhouse</p> <p><strong>Be a part of their journey! Invest in Washbnb:</strong></p> <p>https://wefunder.com/washbnb</p> <p><strong>Connecting with the Guest:</strong></p> <p><strong>Website: </strong>https://www.washbnb.com/</p> <p><strong>Twitter: </strong>https://twitter.com/washbnb</p> <p><strong>LinkedIn: </strong>https://www.linkedin.com/company/washbnb/</p> <p><strong>Instagram: </strong>https://www.instagram.com/washbnb/&nbsp;</p> <p><strong>Email: </strong><a href="mailto:info@washbnb.com"><u>info@washbnb.com</u></a></p> <p><strong>Daniel’s Instagram: </strong>https://www.instagram.com/thatdjc/&nbsp;</p> <p><strong>Daniel’s Twitter: </strong><a href="https://twitter.com/DanielJCruz"><u>https://twitter.com/DanielJCruz</u></a></p> <p><strong>Clubhouse: </strong>danieljcruz</p> <p><strong>Slick Talk Website &amp; Socials: </strong><a href="https://linktr.ee/Slicktalk"><u>https://linktr.ee/Slicktalk</u></a></p>
60 min
234
Serving Those Who Serve
<p><strong>Anthony Gantt is the founder and CEO of At Ease Rentals, a corporation dedicated to connecting vacation rental hosts to federal and military members and military families during official travel, liberty, and leave.</strong></p> <p><strong>In this episode, he talks about how At Ease came to be, the company’s vision, and how they’re making it happen. Joining Anthony is Mateo Bradford who has been a trusted advisor with At Ease since the beginning of it all and brings a wealth of experience and industry knowledge.</strong></p> <p><strong>This episode is sponsored by our friends at Safely! If you’re a professional property manager then you need to get Safely in your tool belt so you can focus on operating and growing your business. Go to </strong><a href="http://safely.com/"><strong>Safely.com</strong></a><strong> and let them know Wil sent you!</strong></p> <p><strong>In this episode, we explore:</strong></p> <p>03:50 - Background of Anthony Gantt, founder of At Ease</p> <p>10:16 - At Ease company was the solution</p> <p>15:41 - Returning Receipts and Vouchers</p> <p>21:25 - What is At Ease</p> <p>24:30 - Pricing structure for At Ease</p> <p>24:57 - Getting an Inventory from PMS</p> <p>33:37 - Privacy Aspect</p> <p>37:27 - Tasks at hand for At Ease</p> <p><strong>Connecting with the Guest:</strong></p> <p><strong>Twitter </strong><a href="https://twitter.com/At_Ease_Rentals"><u><strong>https://twitter.com/At_Ease_Rentals</strong></u></a></p> <p><strong>Facebook </strong><a href="https://www.facebook.com/ATEASERentals/"><u><strong>https://www.facebook.com/ATEASERentals/</strong></u></a></p> <p><strong>LinkedIn </strong><a href="https://www.linkedin.com/company/40730274"><u><strong>https://www.linkedin.com/company/40730274</strong></u></a></p> <p><strong>Instagram </strong><a href="https://instagram.com/stories/at_ease_rentals/"><u><strong>https://instagram.com/stories/at_ease_rentals/</strong></u></a></p> <p><strong>Website </strong><a href="https://pcsatease.com/"><u><strong>https://pcsatease.com</strong></u></a></p> <p><strong>Email </strong><a href="mailto:info@pcsatease.com"><u><strong>info@pcsatease.com</strong></u></a></p> <p><strong>Slick Talk Website &amp; Socials: </strong><a href="https://linktr.ee/Slicktalk"><u><strong>https://linktr.ee/Slicktalk</strong></u></a></p>
46 min
235
Simplifying Revenue Management in Short-Term Re...
<p><strong>On today’s episode, we are joined by Tim From Buoy, Co-Founder/Head of Product at Buoy, a dynamic pricing platform for vacation rentals. Prior to founding the company he was an independent revenue manager, and spent 2016-2018 with Oasis Collections.</strong></p> <p><strong>This episode is sponsored by my friends at </strong><a href="https://www.hostfully.com/"><u><strong>Hostfully!</strong></u></a><strong> Use my code SLICKTALK20 and get $100 off their property management platform or two months free of their premium digital guidebooks!</strong></p> <p><strong>In this episode, we explore:</strong></p> <p>02:37 - Background of Tim Speicher + How he started Airbnb hosting</p> <p>05:39 - What is Buoy?</p> <p>08:26 - How to determine your booking rate?</p> <p>10:41 - Implementing better revenue strategies</p> <p>14:21 - Why was Buoy created?</p> <p>18:22 - How Buoy can help with dynamic pricing suggestions</p> <p>19:22 - Construal Distance - bridging the gap between abstract and concrete idea</p> <p>22:28 - Complete aggregated data vs Non-aggregated data</p> <p>29:12 - Buoy’s company goal<br> <br> <strong>Connecting with the Guest:</strong></p> <p><strong>Website: </strong><a href="https://buoy.us/"><u>https://buoy.us/</u></a></p> <p><strong>LinkedIn: </strong><a href="https://www.linkedin.com/in/timothyspeicher/"><u>https://www.linkedin.com/in/timothyspeicher/</u></a></p> <p><strong>Instagram:</strong> <a href="https://www.instagram.com/buoy.us/?hl=en"><u>https://www.instagram.com/buoy.us/?hl=en</u></a></p> <p><strong>Twitter: </strong><a href="https://twitter.com/tim_speicher?lang=en"><u>https://twitter.com/tim_speicher?lang=en</u></a></p> <p><strong>Slick Talk Website &amp; Socials:</strong> <a href="https://linktr.ee/Slicktalk"><u>https://linktr.ee/Slicktalk</u></a></p>
32 min
236
The Power of Niche Booking Sites
<p>This week, we are joined by Nancy McAleer, Co-Founder of FLARBO.</p> <p>After several years of frustration with the major OTAs, Nancy co-founded Florida Rental By Owners, a no booking fee website "Built By Owners For Vacation Rental Owners". Giving full control back to the short-term rental host, homeowner, and property manager. Dedicated to the Book Direct movement, FLARBO is a sustainable, viable, trusted partner for the niche Florida rental market in the United States.</p> <p><strong>In this episode, we explore:</strong></p> <p>2:51 - Background of Nancy McAleer + How It All Started</p> <p>7:12 - The biggest lessons learned in co-founding a business</p> <p>9:31 - Transitioning from OTAs(Online Travel Agency) to Direct Booking</p> <p>10:13 - The value of software integration and automation in a business</p> <p>13:33 - The difference between mainstream OTA and Flarbo</p> <p>19:56 - What does it take to build a listing site like Flarbo?</p> <p>23:15 - How to identify and avoid booking scams</p> <p>25:40 - Thriving amidst the pandemic</p> <p>32:37 - How the Flarbo business model could be effective for other markets</p> <p>38:36 - Best Practices for hosting rentals</p> <p><br></p> <p>Check out <a href="https://www.floridarentalbyowners.com/annual-report-2020"><u>Flarbo’s Annual Report for 2020</u></a> to see how they withstood the challenges resulting from the COVID-19 pandemic and how their data can help maximize dollar per transaction (DPT), rental ratios, and ROI for hosts.</p> <p>This episode is sponsored by my friends at <a href="http://www.hostfully.com/"><u>Hostfully</u></a>! Use my code SLICKTALK20 to get $100 off their property management platform or two months free of their digital guidebooks!</p> <p><br></p> <p><strong>Mentioned in this episode</strong></p> <p><strong>Website: </strong><a href="https://www.floridarentalbyowners.com/"><u><strong>https://www.floridarentalbyowners.com/</strong></u></a></p> <p><strong>Email: </strong><a href="mailto:nancy@floridarentalbyowners.com" target="_blank"><strong>nancy@floridarentalbyowners.com</strong></a></p> <p><strong>LinkedIn: </strong><a href="https://www.linkedin.com/in/nancy-mcaleer-6672a41a/"><u><strong>https://www.linkedin.com/in/nancy-mcaleer-6672a41a/</strong></u></a></p> <p><strong>Instagram: </strong><a href="https://www.instagram.com/floridarentalbyowners/"><u><strong>https://www.instagram.com/floridarentalbyowners/</strong></u></a></p> <p><strong>Facebook: </strong><a href="https://www.facebook.com/floridarentalbyowners/"><u><strong>https://www.facebook.com/floridarentalbyowners/</strong></u></a></p> <p><a href="https://linktr.ee/Slicktalk"><u><strong>Slick Talk Website &amp; Socials</strong></u></a></p>
48 min
237
How to Boost Owner Acquisition & Retention - Br...
<p>In March, the <a href="https://www.breezeway.io/elevate" rel="noopener" target="_blank">Breezeway Elevate Operations Summit</a> virtual panel welcomed leading management companies and invited them to speak about how to succeed through strong business relationships.</p> <p>The panel covered best practices for delivering (and maintaining) hospitality-like owner services and how they’ll foster more trustworthy owner relationships, increase client retention and boost referrals. It featured Jon Eskin of <a href="https://www.bhhscoloradoproperties.com/" rel="noopener" target="_blank">BHHS Colorado Properties</a> and Brittany Blackman of <a href="https://www.breatheeasyrentals.com/" rel="noopener" target="_blank">Breathe Easy Rentals</a>.</p> <p><br></p> <p>Mentioned in this episode:</p> <p><a href="https://www.breezeway.io/elevate">Breezeway</a></p> <p><a href="https://linktr.ee/Slicktalk">Slick Talk Website &amp; Links</a></p>
30 min
238
Special Guest: David Meltzer
<p>David Meltzer is the Co-Founder of Sports 1 Marketing and formerly served as CEO of the renowned Leigh (“Lee”) Steinberg Sports &amp; Entertainment agency, which was the inspiration for the movie Jerry Maguire. &nbsp;</p> <p>His life’s mission is to empower OVER 1 BILLION people to be happy! This simple yet powerful mission has led him on an incredible journey to provide one thing…VALUE. In all his content, and communication that’s exactly what you’ll receive. As part of that mission, for the past 20 years, he’s been providing free weekly training to empower others to be happy.</p> <p><br></p> <p>David and I have been connected the last few weeks and it's been an honor to receive some one-on-one mentorship and be involved with another like-minded community of entrepreneurs.&nbsp;</p> <p><br></p> <p>Mentioned in this episode:</p> <p><a href="https://www.facebook.com/davidmeltzer11/">Davids FB Page</a></p> <p><a href="https://www.linkedin.com/in/davidmeltzer2/">Davids LinkedIn</a></p> <p>Davids Texting Community - (949) 298-2905</p> <p><a href="https://linktr.ee/Slicktalk">Slick Talk Website &amp; Socials</a></p>
21 min
239
Guest Experience, Operations, Asset Management,...
<p>PointCentral provides&nbsp;Smart Home&nbsp;solutions that enable vacation rental and residential property managers&nbsp;to remotely control energy and access to ALL their&nbsp;properties from their desktop or mobile device.</p> <p><a href="https://www.linkedin.com/in/seantmiller/">Sean Miller</a>, the President of PointCentral joins me to talk about more than just Smart Home automation but the three key value adds that solutions like PointCentral can bring to property managers in order to better serve the property owners and maintain quality control when properties aren't occupied!&nbsp;</p> <p><br></p> <p>Mentioned in this episode:</p> <p><a href="//pointcentral.com">PointCentral Website</a></p> <p><a href="https://pointcentral.wistia.com/medias/q4qx5buary">More About PointCentral</a></p> <p><a href="https://linktr.ee/Slicktalk">Slick Talk Website &amp; Socials</a></p>
27 min
240
Travel Agent or Travel Coach? Let's Learn The D...
<p>Sahara Rose De Vore is a Wellness Travel Coach and Consultant and the Founder of <a href="https://thetravelcoachnetwork.com/">The Travel Coach Network</a>. Sahara spent a decade traveling to over 84 countries before founding her businesses. Her mission is to educate companies on the wellness benefits of travel. Sahara is a published author, global speaker, and has been seen in over 70 media outlets including Forbes and Business Insider for her expertise.</p> <p>I first met Sahara on a series called <a href="https://www.linkedin.com/events/discoverhospitality-episode4-tr6754035995135500288/">Discover Hospitality</a> and we stayed connected since! When I first heard about her business and how she started it, the podcaster in me had to know more! &nbsp;</p> <p><br></p> <p>Mentioned in this episode:</p> <p><a href="https://thetravelcoachnetwork.com/">The Travel Coach Network Website</a></p> <p><a href="https://www.facebook.com/SaharaRoseTheTravelCoach">TCN Facebook</a></p> <p><a href="https://www.instagram.com/thetravelcoachnetwork/">TCN Instagram</a></p> <p><a href="https://www.linkedin.com/in/sahara-rose-de-vore-4b8bb394/">Sahara's LinkedIn</a></p> <p><a href="https://linktr.ee/Slicktalk">Slick Talk Website &amp; Socials!</a></p>
38 min
241
Toby Friesen: Building Experiences!
<p>I connected with Toby late last year during the launch of the Destinationaire Awards and I fell in love with his companies Instagram because of the beautiful properties and high attention to detail!&nbsp;</p> <p>Toby is a dreamer and an experience builder and it shows in his work! In this episode, you'll hear about the challenges but then you'll hear about the beautiful moments that he is able to make by going above and beyond and creating a destination! When you're in a beautiful beach town and your guests rarely go to the beach and spend most of their time at the property, you must be doing something right.</p> <p><br></p> <p>This episode is part of the Hostfully Highlight Series and I couldn't be more excited to have the opportunity to share the awesome stories of property managers like Toby!&nbsp;</p> <p><br></p> <p>Mentioned in this episode:</p> <p><a href="http://www.beachhousewa.com/">Beachhouse WA Website!&nbsp;</a></p> <p><a href="https://www.instagram.com/beachhousewa/">Beachhouse WA Instagram</a></p> <p><a href="//www.hostfully.com">Hostfully Website</a> - Use my code SLICKTALK20 for $100 off and much more with their digital guidebooks!</p> <p><a href="https://linktr.ee/Slicktalk">Slick Talk Website &amp; Socials</a></p>
37 min
242
Creating Award Winning Hotel Teams!
<p>Rowledge Associates was founded by <a href="https://www.linkedin.com/in/adamrowledge/">Adam Rowledge</a> following a successful career in the hospitality industry, during which he established a reputation for achieving operational excellence and commercial success by taking an employee-centric approach to business.</p> <p>Named Independent Hotelier of the Year by the Independent Hotel Show Awards in 2018, Adam has also been awarded British Travel &amp; Hospitality Hall of Fame Young Manager of the Year in 2017 and an Acorn Award in 2012. These awards were recognition of his leadership which led to further prestigious awards for his team and individual colleagues.</p> <p><br></p> <p>Mentioned in this episode:</p> <p><a href="https://rowledgeassociates.co.uk/">Rowledge Associates Website</a></p> <p><a href="https://linktr.ee/Slicktalk">Slick Talk Website &amp; Socials</a></p>
43 min
243
Sarah Dandashy: The Best Traits of A Great Conc...
<p><a href="https://www.linkedin.com/in/sarahdandashy/">Sarah Dandashy</a> is recognized as one of the leading concierges in the world. People seek her out for her travel tips, advice, and knowledge of trends from the “frontlines of travel.”&nbsp;</p> <p>Award-winning, she was named “Best Young Concierge” by Les Clefs d’Or International, making her the Miss Universe equivalent of the concierge profession.&nbsp;</p> <p>She has worked at some of the most prestigious hotels, including The London West Hollywood, Four Seasons Washington DC, L’Ermitage Beverly Hills, and The Peninsula Beverly Hills.</p> <p>Mentioned in this episode:</p> <p><a href="https://askaconcierge.tv/">Ask A Concierge Website</a></p> <p><a href="https://linktr.ee/Slicktalk">Slick Talk Website &amp; Socials</a></p>
43 min
244
Michael Driedger: Air quality is more important...
https://www.linkedin.com/in/michael-driedger-06363a13/ (Michael Driedger) is the Co-Founder of https://www.operto.com/ (Operto) and CEO of Airsset Technologies. If you're a consistent listener of the show you would have heard https://www.slicktalkthepodcast.com/podcast/episode/220a4d1c/operto-shaping-the-shift-in-hotels-and-str-tech (his previous episode) when he joined me to talk about Operto and how it's changing the game for short-term rental managers and hotels. In this episode, we catch up with Michael about what he's been up to since stepping into a new role and helping solve issues surrounding air quality. I really enjoy my conversations with Michael so get ready for us to uncover a lot in this episode! Mentioned in this episode: Sponsored by Hostfully! Uses SLICKTALK20 to get an exclusive discount! Airsset Website https://www.instagram.com/airssettechnologies/ (Airsset Instagram) https://www.linkedin.com/company/airsset-technologies-inc/ (Airsset LinkedIn) https://linktr.ee/Slicktalk (Slick Talk Website and Socials)
44 min
245
Jetstream: Revolutionizing What’s Possible in S...
https://www.linkedin.com/in/mike-liverton-b1272513/ (Mike Liverton) is a serial entrepreneur with two decades of experience and a proven track record in creating strong organizational cultures with guest-centric values enabling sustainable and scalable business growth. Born and raised in England, He moved to Canada in 2006. He quickly became involved in the short-term rental property market and realized that the fragmented nature of the market and legacy software platforms provided a significant opportunity to revolutionize technology and services in the property management and distribution vertical. https://www.linkedin.com/in/emmanuel-lavoie-5b89b924/ (Emmanuel Lavoie) is an engineer, entrepreneur, and investor with 15 years of experience in the management of business and technical projects. As COO at Jetstream Hospitality Solutions, he focuses on maximizing business growth and driving innovation. In 2012 Leavetown.com was launched and in 2017 their market-leading technology and full-service solution was branded Jetstream. They have grown globally with offices and teams in North America, Europe, the Philippines, and now full circle, they also have offices in the UK. This episode was a blast to record! They've got a really cool story of having bought Jetstream back from Red Awning at the beginning of the Pandemic and are now 100% employee-owned and I am glad to be one of the firsts to capture it! Mentioned in this episode: https://jetstreamtech.io/ (Jetstreams Website) Slick Talk Website and Socials
64 min
246
UrHip: Hostfully Highlight Series
<p>UrHip provides the best fully furnished, short-term rentals in Philadelphia!&nbsp;In this episode featuring Steve Patterson, the founder, we discuss more ways that businesses have been impacted by COVID19 and what the key strategies were for Steve and his team in order for them to still be here today!</p> <p><br></p> <p>Thank you <a href="https://www.hostfully.com/" rel="ugc noopener noreferrer" target="_blank">Hostfully</a> for connecting me to the operators that are making a difference in our industry and allowing me to share their stories!</p> <p><br></p> <p>Mentioned in this episode:</p> <p>Hostfully is a podcast Headline Sponsor - Use my code <a href="https://www.hostfully.com/" rel="ugc noopener noreferrer" target="_blank">SLICKTALK20</a> for access to beautiful digital guidebooks and their property management platform!</p> <p><a href="//www.urhomeinphilly.om">UrHip Website</a></p> <p><a href="https://linktr.ee/Slicktalk">Slick Talk Website &amp; Socials&nbsp;</a></p>
33 min
247
Tom Smyth: Dream Luxury Serviced Apartment & Gr...
<p>Tom Smyth - the owner of <a href="//www.dreamapartments.co.uk">Dream Luxury Serviced Apartments</a>, multiple construction companies, <a href="//www.fear-less.co.uk">author</a> &amp; 10x coach, <a href="//www.dreammentoring.co.uk">speaker &amp; mentor</a> with the Grant Cardone Licensee Program! This man has accomplished so much and overcome many challenges in his life.&nbsp;</p> <p>This&nbsp;episode is great for entrepreneurs who want to hear from someone who has never given up and is building a legacy.</p> <p><br></p> <p>Mentioned in this episode:</p> <p><a href="https://www.linkedin.com/in/tom-smyth-bb395615b/">Tom Smyth on LinkedIn</a></p> <p><a href="https://linktr.ee/Slicktalk">Slick Talk Website &amp; Socials</a></p> <p><br></p>
22 min
248
Sheheryar Javaid: Self Development Skills As a ...
<p>The more and more I have connected with Sheheryar on LinkedIn &amp; in the recording of this podcast, the more I get inspired and excited for the future of the next generation of hospitality. Sheheryar is a great example of overcoming the odds and pushing yourself to grow in the industry you love. He and I have similar experiences, outlooks, and backgrounds in our careers. I hope this episode inspires you the way Sheheryar has inspired me!</p> <p><br></p> <p>Mentioned in this episode:</p> <p><a href="https://www.hyatt.com/en-US/hotel/canada/hyatt-place-toronto-mississauga-centre/yyzzm">Hyatt Place Toronto/Mississauga Centre</a></p> <p><a href="https://www.linkedin.com/in/sheheryar-javaid/">Sheheryar Javaid's LinkedIn</a></p> <p><a href="https://linktr.ee/Slicktalk">Slick Talk Website &amp; Socials</a></p>
45 min
249
Mount Locks: Unlocking Micro-mobility in Hospit...
<p>Madi Rifkin is the CEO and founder of Mount Locks, a micro-fleet and technology made for hospitality providers in the hotel and short-term rental industry.&nbsp;</p> <p>Hear her story as she started out as a young entrepreneur at the age of 12 and how it lead her to "unlocking" her passion for solving problems, building teams, and re-thinking the way businesses can create new and remarkable experiences.&nbsp;</p> <p><br></p> <p>Mentioned in this episode:</p> <p><a href="//www.mountlocks.com">MountLocks Website</a></p> <p><a href="https://linktr.ee/Slicktalk">Slick Talk Website &amp; Socials</a></p>
26 min
250
Nick Halverson: Managing Vacation Rentals in Co...
<p>When you think you've heard it all, you get amazing stories like Nick's. Constantly having to be on their toes because the market they operate in is completely different from what we normally see... the tropics have plenty of beauty but plenty of challenges to overcome.&nbsp;</p> <p>In this episode of the Hostfully Highlight Series, you'll hear how Nick Halverson, Founder of Osa Property Management in Costa Rica, explains how he and his team have handled their business during COVID and how they improved their operations during the early days of the pandemic when we had more downtime to figure out how we were going to recover for the long term.&nbsp;</p> <p>Thank you <a href="//www.hostfully.com">Hostfully</a> for connecting me to the operators that are making a difference in our industry and allowing me to share their stories!</p> <p><br></p> <p>Mentioned in this episode:</p> <p>Hostfully is the podcasts Headline Sponsor - Use my code <a href="//www.hostfully.com">SLICKTALK20</a> for access to beautiful digital guidebooks and their property management platform!</p> <p><a href="http://osapropertymanagement.com">Osa Property Management Website</a></p> <p><a href="https://www.pinterest.com/osapropertymanagment/">Osa Property Management Pinterest</a></p> <p><a href="https://linktr.ee/Slicktalk">Slick Talk Website &amp; Socials</a></p>
53 min