Frictionless Growth Marketing

Brand growth today depends on removing friction from your marketing and customer experience to attract and retain more of the people you want to serve.

Frictionless Growth Marketing is the podcast for marketers, business leaders, and founders who want to grow by eliminating the messaging, experience, and strategy gaps that quietly push customers away every single day.

Hosted by Sonia Thompson, Inclusive Growth and Customer Experience Strategist, the show breaks down how modern brands drive sustainable growth by designing frictionless customer journeys, building trust with identity-rich growth communities, and adapting to changing consumer expectations with clarity and confidence.

Each week, you’ll hear practical insights, real brand examples, and candid conversations with marketing leaders and subject-matter experts on:

  • Brand strategy that fuels long-term business growth in the age of modern marketing

  • Customer acquisition, retention, and loyalty in today’s market

  • How friction shows up across the customer journey — and how to remove it

  • Identity-driven marketing, cultural relevance, and belonging

  • What’s actually working now with today’s values-driven consumers

If you want to reach more of the people you’re meant to serve — and convert more of them — without relying on outdated formulas or brute-force tactics, Frictionless Growth Marketing will show you the new rules of modern marketing and growth.

Because when you remove friction, you remove barriers to growth — for your customers and for your business.

Business
Marketing
176
42. [Listen to Them] Are you using your brand’s...
12 min
177
41. [Listen to Them] Working with people differ...
11 min
178
40. [Listen to Them] This is what a high-perfor...
16 min
179
39. [Listen to Them] Common micro-aggressions y...
24 min
180
38. [Listen to Them] Black women are used to be...
19 min
181
37. Introducing 'Listen to Them: Black talent a...
9 min
182
36. [BONUS] Listen before hitting "go" on your ...
20 min
183
35. 5 Consumer expectations for brands engaging...
16 min
184
34. [BONUS] Practical tips for building a dive...
54 min
185
33. How smart brands are leaning into inclusion...
41 min
186
32. [BONUS] An impactful way every leader and b...
6 min
187
31. How to actually build a diverse and represe...
21 min
188
30. Best practices for incorporating inclusive ...
34 min
189
29. What inclusive brand type are you?
19 min
190
28. The mindset you need to build an inclusive ...
13 min
191
27. Planning your inclusive brand calendar
17 min
192
26. Making your performance marketing campaigns...
34 min
193
25. Listen before featuring diverse talent in y...
12 min
194
24. Engage more diverse consumers authentically...
31 min
195
23. How consumers want you to celebrate heritag...
31 min
196
22. Common ways brands treat diverse talent lik...
19 min
197
21. Cultural appropriation and inappropriate us...
18 min
198
20. Why more brands are embracing advocacy
<p>All over the world, but specifically in the United States, there has been a lot going on in the past few years. From the Black Lives Matter movement that gained momentum in the wake of George Floyd's murder just two years ago, to the surge of Asian hate during the pandemic, and now another hate crime in Buffalo. And to be frank, I am disappointed in the responses to this event, or lack thereof from many businesses.</p><p>With this uptick in interest in social justice matters, it is more important than ever for businesses to stand for what they believe in.</p><p>In the season finale of the Inclusion and Marketing Podcast, I share:</p><ul> <li>The importance of brands expressing their beliefs and taking action around important social and political issues affecting the current climate</li> <li>How to get started on brand advocacy</li> <li>How to be authentic when shaping your brand advocacy</li></ul><p>Thank you so much for listening to Season 1 of the Inclusion and Marketing Podcast! I hope you have been able to use this podcast as a tool to win the attention, &nbsp;adoration and the loyalty of more consumers.</p><p>Interested in building your inclusive brand with me?</p><ul> <li>My new course Representation Bootcamp and my new and improved Brand Academy are coming your way very soon. <a href="https://trybusiness.lpages.co/belonging-university-notification-list/">Join my mailing list</a> for updates</li></ul><p>Want to know when they launch and get other insider benefits?</p><ul> <li><a href="https://podcasts.apple.com/us/podcast/inclusion-and-marketing-podcast/id1604907821">Follow this podcast</a></li> <li>Follow me on Instagram: <a href="https://www.instagram.com/soniaethompson/?hl=en">@soniaethompson</a></li> <li>Or find more information on my website: <a href="https://inclusivemarketing.co/">inclusivemarketing.co</a></li></ul><p>Stay tuned for Season 2!</p><p><br></p>
10 min
199
19. The critical link between equity and custom...
<p>Today we’re going to explore the critical link between equity and customer success with a very special guest! My sister Deborah Pickett, a middle school math instructional trainer and coach, will share her valuable words of wisdom for those who are ready to embark on the lifelong process of being dedicated to equity.</p><p>Our conversation will cover:</p><ul> <li>What is the difference between equity and equality?</li> <li>From a business standpoint, what happens when equity isn’t prioritized?</li> <li>How to start using data to analyze potential equity issues in your business?</li> <li>What is the link between equity and access? What do equitable practices look like?</li> <li>What does it mean to say that justice is in the details?</li> <li>What is the relationship between equity, empathy, and compassion?</li> <li>What is the water vs the fish principle, and what are some real world examples of this way of thinking?</li></ul><p>Interested in building your inclusive brand with me?</p><ul> <li>My new course Representation Bootcamp and my new and improved Brand Academy are coming your way very soon. <a href="https://trybusiness.lpages.co/belonging-university-notification-list/">Join my mailing list</a> for updates</li></ul><p>Want to know when they launch and get other insider benefits?</p><ul> <li><a href="https://podcasts.apple.com/us/podcast/inclusion-and-marketing-podcast/id1604907821">Follow this podcast</a></li> <li>Follow me on Instagram: <a href="https://www.instagram.com/soniaethompson/?hl=en">@soniaethompson</a></li> <li>Or find more information on my website: <a href="https://inclusivemarketing.co/">inclusivemarketing.co</a></li></ul>
52 min
200
18. Planning a marketing mix that works for mor...
<p>Why should business leaders consider text communication as part of their digital marketing strategy? In this episode, we’ll have an enlightening discussion with Bianca Blake, co-founder of <a href="https://www.klickrr.com/" rel="noopener noreferrer" target="_blank">Klickrr</a>, about&nbsp;best practices for text marketing, and how text messaging can help brands develop a deeper degree of intimacy with the people they want to serve.</p><p>We also cover:</p><ul> <li>What are the advantages of text marketing?</li> <li>The relationship between inclusive marketing and customer experience</li> <li>The importance of taking your audience’s preferences into account when developing brand communication strategies</li> <li>Realizing that inclusion isn't always about demographics--sometimes it's about giving people the option to engage with your brand according to their personal preferences</li></ul><p>Interested in building your inclusive brand with me?</p><ul> <li>My new course Representation Bootcamp and my new and improved Brand Academy are coming your way very soon. <a href="https://trybusiness.lpages.co/belonging-university-notification-list/">Join my mailing list</a> for updates</li></ul><p>Want to know when they launch and get other insider benefits?</p><ul> <li><a href="https://podcasts.apple.com/us/podcast/inclusion-and-marketing-podcast/id1604907821">Follow this podcast</a></li> <li>Follow me on Instagram: <a href="https://www.instagram.com/soniaethompson/?hl=en">@soniaethompson</a></li> <li>Or find more information on my website: <a href="https://inclusivemarketing.co/">inclusivemarketing.co</a></li></ul>
36 min