The Michelle Pascoe Hospitality Podcast
Welcome to The Michelle Pascoe Hospitality Podcast, where we explore the heart of the hospitality industry through conversations with leaders, experts, and innovators. Each episode brings you insights, practical advice, and inspiring stories that help you elevate guest experiences, enhance team performance, and stay ahead of industry trends. Whether you're an owner, manager, or passionate professional, this podcast will ignite your passion for hospitality. Tune in, learn, and grow with us!
201
The Secret Diary of a Mystery Shopper
In this episode I chat with Claire Boscq-Scott all the way from the Jersey Isle who shares with us her tales, strategies and implementation of her mystery shopping company over the past decade with her clients throughout the UK, Europe, Asia...
32 min
202
Is connections all about numbers or people?
Do you recognise your connections?
6 min
203
What are your team saying to your customers?
No matter who they are no one will ever love your business like you do. When it comes to your reputation what are your team saying to your customers? In this episode I share a story of a good friend and the questionable customer service.
12 min
204
Tackling Technology
How would you describe yourself: early adopter, geek or frustrated? When it comes to technology, we take for granted what we know and that what comes easily for some in our team or even our customers may not be as easy for...
14 min
205
We are one. Thinking of you all in Victoria
As Victoria goes into lock down for 6 weeks, as a business owner I want you know that we are in this together and that as a leader now more than ever you need to connect with your team and customers. You will survive and thrive.
4 min
206
Reflecting On Your Leadership
Your team is a reflection of YOU! Right now is the time to undertake a complete internal customer service audit. In this podcast I share with you 4 key areas in your business to commence your audit. I have also included a...
15 min
207
Celebrating achievements and challenges. It's m...
Join me in celebrating 26 years in business, it may not be Hawaii where I was hoping to be recording this podcast but I am here sharing with you my wonderful moments of joy and why it’s so important for YOU to celebrate your wins with your...
13 min
208
The reason why high touch marketing and custome...
Roslyn a mobile travel agent with itravel for over 5 years shares the importance of customer contact during these unprecedented times. As an entrepreneur of a business that focuses on group and international travel during these past few months the...
46 min
209
7 Day Challenge to Grow Your Customer Base
The 3 keys to growing your customer base are: Communicate Connect Continue In this weeks episode I have 7 easy challenges for you to re engage, attract and retain your customers. Choosing your...
14 min
210
When you can't give the customer what they want
When it comes to policies whether they are yours or legislative how you handle the customers wants when you can’t say yes can escalate to a critical level if not handled with empathy and speed. So how do you respond to the customer’s emotional state?
12 min
211
How are you and your team creating memorable co...
As life slowly starts to normalise this is the key time to spend some quality time with your customers to ensure that you are creating a truly memorable connection. By surprising and delighting your customers with a true connection you are choosing...
10 min
212
What about the service needs of your customers ...
Being welcomed by a smiling face Is important and so is reassuring your customer that you have their health and safety foremost in your mind, following the policies and maintaining social distancing. It’s time now to make the connection with...
11 min
213
Loyalty programs do they encourage customers to...
Carly Deards is the founder of Membership + Loyalty Solutions specialising in working with small to medium sized clubs to build loyalty programs, design effective promotions, improve membership databases and generate loyalty through targeted marketing...
34 min
214
COMMUNICATING WITH YOUR CUSTOMERS
The doors are now open so how do you communicate to your customers and your team? Where are your customers and how do they hear about you? Communicating your offering and listening to your customers and team is key to a successful business.
8 min
215
Have Your Customers Changed? Or Have You?
In this podcast I share with you the 3 Step process for business success and growth. Looking at your customer of today are they the customer you want or has this time in ISO provided you the opportunity to review your services, products and the...
19 min
216
PART 2 Tips and Strategies on leading your team...
In this podcast I interview Chris Miller a former QLD police officer who has also worked as an emergency and crisis manager, planning for and dealing with many disasters including floods, terrorist bombings and a tsunami. Most relevant to the current...
50 min
217
Tips and Strategies on Leading Your Team to a G...
We have seen from the first relaxation of the isolation rules that people are “bursting” out of their homes. Crowd control and the health and safety of your customers and team needs to be planned in advance, no use waiting to see “what...
10 min
218
Bonus Episode: Thinking Like a Spy? Undercover ...
As business owners / managers we can learn a lot from the world of espionage, working undercover allows you the opportunity to pay attention to the information, systems and processes, team engagement and even advantage over competitors. Find out in...
13 min
219
How to lead a multi-generational team
This week Kerri Salis and her podcast 3X Value Growth interview me for a change on How to lead a Multi-generational team – ensuring they turn up for work tomorrow. What we’re looking for is a team leader who goes, ‘Okay, I’m actually...
11 min
220
Measuring All Your Hard Work
You’ve put the hard yards in growing your business, hiring a team, developing a product and/or service that has customers coming to you but do you ever feel that you could be doing more, you hear rumblings from customers about lack of consistency,...
16 min
221
The Impact of Personal Styling
Julie Hyne is a professional image consultant and knows what it takes to succeed in the business world. Julie delivers tangible results through combination of real-world experience, technical knowledge and ongoing image management. This lady is...
49 min
222
Celebrating the 100th episode in isolation. Who...
Join me as I celebrate my 100th episode of Customer Retention Revolution. Connection is the key to unlocking our business journey of the future. Connecting with our internal and external customers as leaders we need to lead the way. You...
13 min
223
One Life - How to have the life of your dreams
A rare insight into the life an entrepreneur is the way Naomi Simson, Red Balloon & Big Red Group, Shark Tank Australia describes Tina in her recently launched book One Life. Tina built the National Begin Bright franchise from an idea, to a little...
38 min
224
The power of video
New Heights Media
28 min
225
Straight from Social Media Marketing World Tren...
Serena Dorothy 'Dot' Ryan is an award winning Entrepreneur, Podcaster and Digital Marketing Strategist. Serena is spot on when it comes to Facebook and marketing strategies working with a variety of industries and in particular Accountants and Cloud...
42 min