The Michelle Pascoe Hospitality Podcast
Welcome to The Michelle Pascoe Hospitality Podcast, where we explore the heart of the hospitality industry through conversations with leaders, experts, and innovators. Each episode brings you insights, practical advice, and inspiring stories that help you elevate guest experiences, enhance team performance, and stay ahead of industry trends. Whether you're an owner, manager, or passionate professional, this podcast will ignite your passion for hospitality. Tune in, learn, and grow with us!
176
Why is Email so much better than Social Media?
The great outage of October, 2021 reverberated around the globe as business revenue plunged because of the reliance on a third party connecting with their customers. Who has the power over your revenue?
9 min
177
The Future of Event Sales Training - More than ...
The amazing Bree Wailes founder of We Surge Events & Wedding Training and a whole lot more shares her insights of the industry over the past 20 years and the new direction. This is a must listen to those in the events industry who want to...
51 min
178
Think Strategically and Believe - The Growers S...
It's easy to make plans the difference is when you believe in them and see them all come true. The Growers Shoalhaven is the new place to be seen, to enjoy amazing local produce in beautiful surroundings. Andrew Gunn talks about his career...
40 min
179
Start where you are. Find out what you have. M...
Why should you measure what you do? More than ever, you are dealing with a diverse public and workforce. Creating unforgettable guest experiences is the benchmark today, getting that service out of your team on a regular basis is the...
22 min
180
Don't disconnect just because your doors are no...
Before you go back to "business as usual", how inclusive will your offering be now to those customers who supported you when your doors were closed?
6 min
181
What is Hospitality Culture after a Pandemic?
Ken Burgin shares with us in this podcast his love of research and being curious in how to take the industry to the next level in service, automation, systems, recruitment, marketing, diversification and why “culture” is key to the success of a...
64 min
182
Leader with a Heart - team unity, empowerment, ...
Tash Callewaert a Quest Hotel owner, shares her passion for leadership. Operating a business both sides of the border over the past 18 months has shown how being a heartfelt leader and truly living her values has created an amazing united...
73 min
183
Heartfelt Connections - The doors are nearly op...
With a date just over the horizon NSW gets ready to go further than 5km. Are you ready and more importantly are your team? In this podcast I share tips and insights on creating memorable experiences for your guests and members while...
13 min
184
Food is about enrichment! Now is the time to en...
John McFadden, State Manager of Goodropoils began his career in the kitchen at the age of 10. In this episode he shares his amazing career, those who have inspired him and his desire to help others who are seeking a career as a Chef.
55 min
185
Creating Positive Hospitality Experiences: From...
Learn how to create positive experiences through every interaction with this year's recipient of the Clubs NSW Heart of the Community Award Paul Allan. Paul shares his journey in the industry from Ayers Rock Resort to Club Taree leading a small and...
58 min
186
How would your customers describe their online ...
Online ads are in our feeds every day, promising us youthful skin, losing weight, puppy toys and everything in between! So I clicked and was amazed by the wonderful customer experience that Urban Brew delivered. Do you deliver an online...
8 min
187
BizShui The secret weapon to thrive in your hom...
Last year we all scrambled to set up a home office to connect with our team and clients, using a pile of books or a box of tissues to sit your laptop on, while you perched in front of a window providing your viewers a silhouette or up...
46 min
188
Do You Ever Feel You’re Telling Yourself The Sa...
MANY people find themselves running around the same old stories that they can’t do something because of old excuses and fears. Are you a “people pleaser”? Do you feel guilty when you say “No” or annoyed with yourself when you say...
38 min
189
Merry Christmas - Don't give your customers a r...
Let’s end this year with 3 key points to make both the internal and external customer experience journey magical for you and your customers. Communication, links and options. Merry Christmas to you all. Thank you for being...
8 min
190
Loyalty from a Franchise Brand
Whether it be a car, pair of glasses or a loaf of bread in most cases we are committed to a franchise brand because of the product, however, how does the impact of the service provider have on your decision when it comes to choosing the location of...
14 min
191
5 Tips to Improve the Customer Experience Journey
Today more than ever the Customer Experience Journey has become the top priority as businesses manage and serve the shifting customer demands. Mapping the Customer Experience Journey is critical in delivering on these demands and exceeding their...
19 min
192
95% of sales are emotion based. Is your brand ...
Today, businesses like yours are expected to be doing everything! Video, photography, Instagram Stories, Facebook Live, sophisticated sales funnels, webinars and have high performing websites that capture leads, converts them into real business and...
48 min
193
Chook Raffles, Chocolate Wheels and Christmas H...
This maybe a controversial podcast but I am all for the raffle, promotion or the thank you gift to your customers. It’s about bringing them joy and gee we all need this after the year we have all had. Don’t use COVID as an...
5 min
194
R U OK? Taking care of yourself
Thursday 10th September is the day when we ask “RUOK?” It’s been a bloody struggle for everyone. Being a leader the pressure of making sure your team are okay has impacted on your only mental health. It’s important to be...
7 min
195
The Secret Diary of a Mystery Shopper
In this episode I chat with Claire Boscq-Scott all the way from the Jersey Isle who shares with us her tales, strategies and implementation of her mystery shopping company over the past decade with her clients throughout the UK, Europe, Asia...
32 min
196
Is connections all about numbers or people?
Do you recognise your connections?
6 min
197
What are your team saying to your customers?
No matter who they are no one will ever love your business like you do. When it comes to your reputation what are your team saying to your customers? In this episode I share a story of a good friend and the questionable customer service.
12 min
198
Tackling Technology
How would you describe yourself: early adopter, geek or frustrated? When it comes to technology, we take for granted what we know and that what comes easily for some in our team or even our customers may not be as easy for...
14 min
199
We are one. Thinking of you all in Victoria
As Victoria goes into lock down for 6 weeks, as a business owner I want you know that we are in this together and that as a leader now more than ever you need to connect with your team and customers. You will survive and thrive.
4 min
200
Reflecting On Your Leadership
Your team is a reflection of YOU! Right now is the time to undertake a complete internal customer service audit. In this podcast I share with you 4 key areas in your business to commence your audit. I have also included a...
15 min