The Michelle Pascoe Hospitality Podcast
Welcome to The Michelle Pascoe Hospitality Podcast, where we explore the heart of the hospitality industry through conversations with leaders, experts, and innovators. Each episode brings you insights, practical advice, and inspiring stories that help you elevate guest experiences, enhance team performance, and stay ahead of industry trends. Whether you're an owner, manager, or passionate professional, this podcast will ignite your passion for hospitality. Tune in, learn, and grow with us!
51
Leading Without The Title
Leadership isn’t just reserved for those with titles. In this solo episode, we explore how frontline team members—those on the ground, face-to-face with guests—can be the most influential leaders in any hospitality environment. Discover how...
8 min
52
Holiday Leadership Hacks
🐣 Hopping into the Easter rush? In this egg-stra special episode of Holiday Leadership Hacks, I’m sharing 8 smart and simple tips to help you lead your hospitality team with clarity, calm and a sprinkle of fun. From updating policies and FAQs to...
9 min
53
PUT ASIDE YOUR MASK & EGO
Unmasking leadership
43 min
54
UNLOCK FINANCIAL FREEDOM
Are you ready to trade burnout for freedom and ease in your business? This week on The Michelle Pascoe Hospitality Podcast, I’m joined by the incredible Miriam Castilla—business mentor, bestselling author, and creator of the Magnetic Money Code. ...
38 min
55
Mid First Shift Quitting
Make it Sticky and they won't Quit
64 min
56
Predict, Personalise, Profit: The Future of Ho...
In this episode, I sit down with Jim Harenchar, CEO of Response Marketing Group (RMG), to explore how hospitality businesses can leverage predictive modelling, data insights, and personalised marketing strategies to enhance customer engagement and...
46 min
57
Measuring & Benchmarking are the Backbone to Ho...
Creating memorable guest experiences
30 min
58
From Dimes to Dining Brilliance
So You Want to Open A Restaurant
49 min
59
Creating Jerk Free, Service-First Cultures
In this funny and insightful episode, I sit down with Michael Kerr, Canadian Hall of Fame Speaker and workplace culture expert, to explore the power of humour in the workplace. Michael shares why laughter is a game-changer in high-pressure...
50 min
60
HEALTHIER HOSPITALITY: WHY MENTAL HEALTH MATTE...
FIRST EPISODE FOR 2025 AND IT'S VERY SPECIAL
64 min
61
Christmas and End of Year Wrap Up
🎙️ Thank You, Amazing Listeners! As the year winds down, I would like to take this moment to say a huge THANK YOU for tuning in to the podcast. It means the world to me that the stories I share—whether from our incredible guests or my own...
12 min
62
Disnify Your Business: Lessons in Customer Serv...
In this episode, I sit down with the extraordinary Vance Morris, a Disney management alumnus who spent 10 years creating magical experiences at Walt Disney World. From leading the opening of the iconic Chef Mickey’s to running his own successful...
59 min
63
Take the Leap: Women in Gaming & Hospitality
In this episode I’m thrilled to welcome back, Christie Roser, Chief People & Culture Officer at Aristocrat, a global leader in the gaming and hospitality industry. With a team of over 9,000 employees worldwide, Christie brings unparalleled...
52 min
64
YOU ARE STRONGER THAN YOU THINK
In this inspiring episode, I sit down with Kirsty Nancarrow, an award-winning former ABC journalist, passionate advocate for journalists, social justice, and gender equality, and now the Co-Director of eMotion Video & Media Training. Kirsty shares...
54 min
65
Knowing the Narcissist with Mariya Radysh
In this fascinating episode, I’m joined by the brilliant Mariya Radysh—TEDx speaker, author, university lecturer, and interpreter fluent in five languages. With an impressive five university degrees, Mariya brings a wealth of knowledge and...
76 min
66
Global Labour Shortages - Insights from Asia Pa...
In this episode I share insights from speaking at the Mystery Shopping Professionals Association - AP 19th annual conference in Hong Kong. Gathered together with representatives from all over Asia and beyond discussing global labour shortages,...
18 min
67
Loaded For Success: The Future of Hospitality ...
In this episode, I sit down with Richard McLeod, hospitality veteran and co-owner of Loaded, a groundbreaking platform designed to transform the way hospitality businesses operate. With over 15 years of hands-on experience running a network of 12...
40 min
68
Behind the Scenes of Hospitality Recruitment wi...
In this episode, I dive into the world of recruitment with Jenny White, CEO & Founder of White Now a powerhouse in the Club, Gaming, and Hospitality industry, known for her vibrant personality and immense dedication. With over 20 years of...
58 min
69
From Science to Sips: Altina's Mission to Revol...
In this episode, I sit down with Christina Delay, Ph.D. the visionary founder of ALTINA Drinks, a company revolutionising the non-alcoholic wine industry with a scientific approach and a deep appreciation for native Australian botanicals. With a...
53 min
70
Everyone Has A Role To Play
In this episode, I speak with Arely about the groundbreaking two-day workshop Mounties is offering to the Club Industry—free of charge—focused on Domestic and Family Violence (DFSV). This initiative is the first of its kind in the industry, aiming...
38 min
71
Getting Your People to Step Up: Secrets to Team...
In this episode, I had the pleasure of speaking with the dynamic Shivani Gupta—keynote speaker, business coach, author of eight insightful books, including her latest release “Getting Your People to Step Up” and a dedicated coach for women in...
52 min
72
Little Leader, Big Impact: Snacktember
In this inspiring episode, we sit down with 11-year-old Lennox Wade, a remarkable young leader who’s changing the world one snack at a time. At just three years old, Lennox founded Snacktember, a charity that started with a simple idea: to share...
19 min
73
Creating a Customer Service Culture that Keeps ...
In this episode of The Michelle Pascoe Hospitality Podcast, we are joined by the incredible Shep Hyken, a world-renowned customer service and experience expert, researcher, and New York Times and Wall Street Journal bestselling author. Shep has...
42 min
74
Your Face Says It All
In this episode, we dive into the powerful connection our facial expressions create, particularly through the simple act of smiling. We'll explore how a genuine smile can foster trust, build rapport, and enhance communication in both personal and...
6 min
75
Women Leading the Way: Mentorship and Market S...
With Rachel McHugh
55 min