The Michelle Pascoe Hospitality Podcast
Welcome to The Michelle Pascoe Hospitality Podcast, where we explore the heart of the hospitality industry through conversations with leaders, experts, and innovators. Each episode brings you insights, practical advice, and inspiring stories that help you elevate guest experiences, enhance team performance, and stay ahead of industry trends. Whether you're an owner, manager, or passionate professional, this podcast will ignite your passion for hospitality. Tune in, learn, and grow with us!
51
The Bank Robber’s Boy: Peter Norris on Breaking...
67 min
52
Phone Call Secret: The 2025 Customer Service Hack
Businesses in 2025 are flooded with digital noise—but what if standing out was as simple as picking up the phone or posting a handwritten note? In this solo episode, I’m going to take you behind the scenes of my recent speaking tour across Far...
23 min
53
From Backyard Dreams to Pet Care Queen
In this heartfelt and inspiring episode, I sit down with Chenelle Conquest, founder of Paws & Whiskers, a Southern Highlands pet care business driven by purpose, heart, and a lifelong love for animals. From secretly hiding a stray dog in her...
55 min
54
The Power of Visual Storytelling in Hospitality...
In this insightful episode, I sit down with Kat Lynn, an award-winning food and product photographer, branding strategist, and passionate advocate for regional communities. Kat shares her journey from capturing culinary delights to helping businesses...
38 min
55
RUOK? to WeCare365
🎙️ In this powerful episode, I’m joined by mental health advocate and founding Board Member of R U OK?, Graeme Cowan. From his personal journey through severe depression to creating meaningful change in workplaces across the globe, Graeme...
49 min
56
Aussie Pub Abroad? Leadership Secrets That Worked
Ever dreamed of opening an Aussie pub… in Sweden? 🇸🇪🍺 Kylie Pangeli-Linky did just that—and she’s sharing how a 20-year vision, leadership resilience, and a deep love for hospitality turned that dream into reality. From selling...
57 min
57
Leading Without The Title
Leadership isn’t just reserved for those with titles. In this solo episode, we explore how frontline team members—those on the ground, face-to-face with guests—can be the most influential leaders in any hospitality environment. Discover how...
8 min
58
Holiday Leadership Hacks
🐣 Hopping into the Easter rush? In this egg-stra special episode of Holiday Leadership Hacks, I’m sharing 8 smart and simple tips to help you lead your hospitality team with clarity, calm and a sprinkle of fun. From updating policies and FAQs to...
9 min
59
PUT ASIDE YOUR MASK & EGO
Unmasking leadership
43 min
60
UNLOCK FINANCIAL FREEDOM
Are you ready to trade burnout for freedom and ease in your business? This week on The Michelle Pascoe Hospitality Podcast, I’m joined by the incredible Miriam Castilla—business mentor, bestselling author, and creator of the Magnetic Money Code. ...
38 min
61
Mid First Shift Quitting
Make it Sticky and they won't Quit
64 min
62
Predict, Personalise, Profit: The Future of Ho...
In this episode, I sit down with Jim Harenchar, CEO of Response Marketing Group (RMG), to explore how hospitality businesses can leverage predictive modelling, data insights, and personalised marketing strategies to enhance customer engagement and...
46 min
63
Measuring & Benchmarking are the Backbone to Ho...
Creating memorable guest experiences
30 min
64
From Dimes to Dining Brilliance
So You Want to Open A Restaurant
49 min
65
Creating Jerk Free, Service-First Cultures
In this funny and insightful episode, I sit down with Michael Kerr, Canadian Hall of Fame Speaker and workplace culture expert, to explore the power of humour in the workplace. Michael shares why laughter is a game-changer in high-pressure...
50 min
66
HEALTHIER HOSPITALITY: WHY MENTAL HEALTH MATTE...
FIRST EPISODE FOR 2025 AND IT'S VERY SPECIAL
64 min
67
Christmas and End of Year Wrap Up
🎙️ Thank You, Amazing Listeners! As the year winds down, I would like to take this moment to say a huge THANK YOU for tuning in to the podcast. It means the world to me that the stories I share—whether from our incredible guests or my own...
12 min
68
Disnify Your Business: Lessons in Customer Serv...
In this episode, I sit down with the extraordinary Vance Morris, a Disney management alumnus who spent 10 years creating magical experiences at Walt Disney World. From leading the opening of the iconic Chef Mickey’s to running his own successful...
59 min
69
Take the Leap: Women in Gaming & Hospitality
In this episode I’m thrilled to welcome back, Christie Roser, Chief People & Culture Officer at Aristocrat, a global leader in the gaming and hospitality industry. With a team of over 9,000 employees worldwide, Christie brings unparalleled...
52 min
70
YOU ARE STRONGER THAN YOU THINK
In this inspiring episode, I sit down with Kirsty Nancarrow, an award-winning former ABC journalist, passionate advocate for journalists, social justice, and gender equality, and now the Co-Director of eMotion Video & Media Training. Kirsty shares...
54 min
71
Knowing the Narcissist with Mariya Radysh
In this fascinating episode, I’m joined by the brilliant Mariya Radysh—TEDx speaker, author, university lecturer, and interpreter fluent in five languages. With an impressive five university degrees, Mariya brings a wealth of knowledge and...
76 min
72
Global Labour Shortages - Insights from Asia Pa...
In this episode I share insights from speaking at the Mystery Shopping Professionals Association - AP 19th annual conference in Hong Kong. Gathered together with representatives from all over Asia and beyond discussing global labour shortages,...
18 min
73
Loaded For Success: The Future of Hospitality ...
In this episode, I sit down with Richard McLeod, hospitality veteran and co-owner of Loaded, a groundbreaking platform designed to transform the way hospitality businesses operate. With over 15 years of hands-on experience running a network of 12...
40 min
74
Behind the Scenes of Hospitality Recruitment wi...
In this episode, I dive into the world of recruitment with Jenny White, CEO & Founder of White Now a powerhouse in the Club, Gaming, and Hospitality industry, known for her vibrant personality and immense dedication. With over 20 years of...
58 min
75
From Science to Sips: Altina's Mission to Revol...
In this episode, I sit down with Christina Delay, Ph.D. the visionary founder of ALTINA Drinks, a company revolutionising the non-alcoholic wine industry with a scientific approach and a deep appreciation for native Australian botanicals. With a...
53 min