The Michelle Pascoe Hospitality Podcast
Welcome to The Michelle Pascoe Hospitality Podcast, where we explore the heart of the hospitality industry through conversations with leaders, experts, and innovators. Each episode brings you insights, practical advice, and inspiring stories that help you elevate guest experiences, enhance team performance, and stay ahead of industry trends. Whether you're an owner, manager, or passionate professional, this podcast will ignite your passion for hospitality. Tune in, learn, and grow with us!
26
Redefining Luxury Through Emotional Connection
Aesthetics don’t build loyalty — emotions do. Learn how emotional intelligence is redefining modern hospitality and guest experience.
57 min
27
Rural Revival: The Nyngan Hotel Comeback Story
Find out what happens when you bring a 140-year-old outback pub back to life.
46 min
28
Personalisation with AI: The Future of Hospitality
Can artificial intelligence really help hospitality venues grow without losing the warmth of human connection?
55 min
29
Why Wouldn't You Work in Hospitality!
Is hospitality really just a stop-gap job—or a pathway to a thriving career?
43 min
30
The Ripple Effect: How Visible Leaders Build Cu...
What happens when leadership visibility goes beyond being seen — and becomes the catalyst for cultural and community change?
42 min
31
Hotel Leadership Lessons: From COVID to Communi...
What does it take to lead an industry through its toughest days — and then turn that leadership into a force for community impact?
53 min
32
Mental Health at Work: How Empathy Builds Stron...
Join Michelle and Steve as they unpack strategies for building safe, values-led workplaces where staff and communities thrive.
59 min
33
The Introverted Leader: 4 P’s for Success
Are introverts really at a disadvantage in today’s workplaces?
48 min
34
What Is Your Inner Voice REALLY Costing You?
From inner dialogue to high-stakes deals, Glin reveals the missing link that’s holding back even the most experienced leaders.
57 min
35
Robotics in Hospitality: Job Killer or Team Saver?
AI isn’t the threat to hospitality—resistance to change is.
54 min
36
The Evolution of Leadership—Are You Leading or ...
Michelle unpacks the real shift hospitality leaders must make in 2025: from managing performance to leading people with clarity, compassion, and consistency.
20 min
37
Making Service Excellence Stick
A passionate, practical look at elevating your hospitality venue or business through intentional, emotionally rich service—that will leave you inspired to set the stage for your own team’s success.
21 min
38
The Power of Sustaining Brand Consistency in Ev...
Consistency isn’t luck—it’s designed. Listen in for actionable insights on how you can make operational excellence a daily reality for your hospitality business.
42 min
39
The Secret to Turning Customer Drama into Ravin...
In this episode, we unpack Marc Haine's fascinating approach to creating service excellence through the lens of theatre — from turning on the stage lights in your business to setting the scene with intentionality and purpose.
43 min
40
How Hospitality Venues Can Build A Fiercely Eng...
Practical, no-fluff strategies that will help businesses and hospitality venues build an engaged, fiercely loyal community...not just passive followers.
45 min
41
Belonging, Kindness & Connection: The Psycholo...
This week, I welcome the incredibly inspiring Dr. Samantha Worthington, a global expert in consumer psychology, peak performance, and organisational transformation. As I shiver through a minus 4° morning, Dr. Worthington joins from the sunny Sunshine...
50 min
42
Why Authentic Hospitality Leaders Succeed
What’s the #1 leadership trait that transforms teams? Authenticity... and in this episode Michelle reflects on three powerful interviews with hospitality CEOs - revealing how authenticity fuels vision, culture, and resilience. From strategic...
17 min
43
Succession, Service & Saying No: The Secrets Be...
In this week’s episode, I sit down with a true pillar of the registered club industry—Paul Barnett, CEO of Mingara Leisure Group and a leader whose legacy spans more than two decades of growth, innovation, and heart. From starting his career in...
64 min
44
From Pouring Beers to CEO: A Journey of Opport...
In this heartfelt and insightful episode, I sit down with not only a highly respected CEO but also a dear friend of over 25 years – Glenn Cushion from Ingleburn RSL. From humble beginnings as a plumber saving for a house deposit to leading one of...
43 min
45
The Bank Robber’s Boy: Peter Norris on Breaking...
67 min
46
Phone Call Secret: The 2025 Customer Service Hack
Businesses in 2025 are flooded with digital noise—but what if standing out was as simple as picking up the phone or posting a handwritten note? In this solo episode, I’m going to take you behind the scenes of my recent speaking tour across Far...
23 min
47
From Backyard Dreams to Pet Care Queen
In this heartfelt and inspiring episode, I sit down with Chenelle Conquest, founder of Paws & Whiskers, a Southern Highlands pet care business driven by purpose, heart, and a lifelong love for animals. From secretly hiding a stray dog in her...
55 min
48
The Power of Visual Storytelling in Hospitality...
In this insightful episode, I sit down with Kat Lynn, an award-winning food and product photographer, branding strategist, and passionate advocate for regional communities. Kat shares her journey from capturing culinary delights to helping businesses...
38 min
49
RUOK? to WeCare365
🎙️ In this powerful episode, I’m joined by mental health advocate and founding Board Member of R U OK?, Graeme Cowan. From his personal journey through severe depression to creating meaningful change in workplaces across the globe, Graeme...
49 min
50
Aussie Pub Abroad? Leadership Secrets That Worked
Ever dreamed of opening an Aussie pub… in Sweden? 🇸🇪🍺 Kylie Pangeli-Linky did just that—and she’s sharing how a 20-year vision, leadership resilience, and a deep love for hospitality turned that dream into reality. From selling...
57 min