The Michelle Pascoe Hospitality Podcast
Welcome to The Michelle Pascoe Hospitality Podcast, where we explore the heart of the hospitality industry through conversations with leaders, experts, and innovators. Each episode brings you insights, practical advice, and inspiring stories that help you elevate guest experiences, enhance team performance, and stay ahead of industry trends. Whether you're an owner, manager, or passionate professional, this podcast will ignite your passion for hospitality. Tune in, learn, and grow with us!
301
Bringing patience, flexibility and positivity t...
This week I chat to John Jansen - Group Functions Manager at DOOLEYS. John lives and breathes hospitality and attributes his success in the Functions Industry to the patience, flexibility and positivity that he brings to each role. It's all about...
27 min
302
The changing face of the F&B industry
As Director of RT Hospitality Solutions and representative member of FCSI’s Asia Pacific Division, Toni Clarke knows the Food & Beverage industry better than most. Delivering a blend of operational experience with management expertise,...
36 min
303
Stepping up: Boss -v- Buddy
Making the transition from “Buddy to Boss” is not easy, and moving into a management position and learning how to effectively lead can be a challenge. In this episode, I discuss the importance of fairness, understanding and mutual respect within a...
21 min
304
Creating a positive team culture and building c...
This week I chat to Stuart Jamieson - CEO of Club Rivers. Stuart outlines his rise from frontline staff member to CEO and the importance of self-development along the way. He also discusses the impact of creating a positive team culture within your...
32 min
305
Understanding your personal and professional brand
This week I chat with Sue Currie, a leading personal branding and image management authority, and creator of the Shine Academy. Sue discusses the importance of cultivating your personal brand and professional image through the 4 key...
34 min
306
Engaging with the community and understanding y...
Michelle chats with the "Dynamic Duo" - Morgan Stewart (CEO) and Paul Allan (2IC) at Club Taree. The pair discuss the importance of engaging with and making a difference in the local community, as well as how to build those necessary long-term...
44 min
307
Productive leadership and how to add 2 extra ho...
Time is precious, so what if you could find a way to add 2 extra hours to each day? Sally Foley-Lewis is a Productivity & Leadership expert, and has spent the last 20 years coaching, mentoring and developing people to be more...
40 min
308
The Philosophy of "Learning Everything" - Knowi...
This week I chat with Peter Humphreys - Director of Gaming Machine Operations, Star Casino, Sydney. Peter’s philosophy is “learning everything” and in each of his roles he has worked the frontline to get a better understanding of...
22 min
309
Changing Workplace Culture through Leaders Hearts
Jennifer Dignam is an International Change Agent with over 30 years experience in assisting multinationals with Change, Organisational Development, Learning and Human Resources. In this interview Jennifer speaks about Leaders leading from their heart...
36 min
310
Diversification by Getting Fit
In May this year, Kristen Green became the first Australian woman to win the International Health, Racquet & Sportsclub Association’s (IHRSA) Woman Leader Award. Kristen’s passion and commitment to the health industry has seen her build...
32 min
311
How to prepare and present for an interview
When it comes to interviews it is all about the first impression and in this weeks podcast I chat to Sharyn Buhagiar - Manager People Culture, Revesby Workers Club, on how to prepare and present yourself for an interview, as well as the...
34 min
312
How to silence your inner critic and live the l...
Known as the Confidence Coach, Kathryn Orford has spent her entire adult life empowering people to believe in themselves. Based in LA, Kathryn works with elite level athletes, performers, sales people and high achievers with 100% success rate. Kathryn...
33 min
313
Backstage of Disney
This episode is a little different to others as Michelle interviews herself. Returning from the Disney Institute CX Summit, she shares what she took away and that you could implement into your organisation. She also reflects on her journey in...
30 min
314
The importance of knowing the practicalities of...
This podcast is interviewing one of the stalwarts in the Club and Hotel industry, Mr Mike Walker, who is retiring later this year after being with the Illawarra Catholic Club (aka Club Central) for the past 22 years and CEO for 16 of those years. In...
35 min
315
Rostering - Key to the door of HR
Michelle interviews Ben Williamson - Group Workforce Manager, Club Central Group. Back yourself: if you never fail, you never learn.
22 min
316
The path to the top is not what you think
Michelle interviews Paul Rifkin - Executive Chef, Campbelltown Catholic Club. Identifying the passion and igniting their spark. It's all about opportunities.
37 min
317
5 Generations in the Workforce - Changing polic...
Michelle interviews Scott Spicer - Executive Manager of Human Resources, Revesby Workers Club. With 74,000 Club Members and 3,500 Health Mates members, long term tenure of team members is fundamental to the successful growth of the business.
34 min
318
Finding your Y - Filling the need to Serve
Michelle interviews Douglas Kirkham - CEO of Canada Bay Club. With the introduction of automation the Club sector is rapidly changing.
31 min