The Michelle Pascoe Hospitality Podcast
Welcome to The Michelle Pascoe Hospitality Podcast, where we explore the heart of the hospitality industry through conversations with leaders, experts, and innovators. Each episode brings you insights, practical advice, and inspiring stories that help you elevate guest experiences, enhance team performance, and stay ahead of industry trends. Whether you're an owner, manager, or passionate professional, this podcast will ignite your passion for hospitality. Tune in, learn, and grow with us!
276
Episode 43 VIP Challenge 2 - Assessing Candidates
No assumptions when it comes to resumes
18 min
277
The Challenge of Recruiting a VIP Team
The recruitment process starts with a comprehensive Job Description well before the employment ad is written. Knowing what you need when it comes to skills is easy it's the attitude that takes a little more time to get right. What is the...
11 min
278
Skunks or Puppy Dogs?
Overcoming the many challenges of building a VIP Team
15 min
279
Measuring Your Business Success
Find out where you are with Mapping, Measuring and Focus Groups
20 min
280
Stop with your planning and let’s play a game!
I don’t know about you but this time of year my inbox has been inundated with emails on how to plan for 2019. Here in Podcast 39 I wanted to take you away from planning and simplify it with direction. If we were to play a game of word association...
10 min
281
Diversification – Does it truly add value to yo...
After listening to one of my earlier podcasts Jason Manning CEO of Pittwater RSL contacted me and said he had some really strong opinions on diversification and wanted to have a conversation - so here we are Podcast 38. Jason examines the overuse of...
28 min
282
Taking the leap of faith – with Chef Paul Rifkin
When I last spoke with Paul (Episode 3) he was the executive Chef at Campbelltown Catholic Club and about to take the leap of faith, move out of the area and start his own consultancy firm, Chef Paul Rifkin - Today we talk about a wide range of...
34 min
283
Reflection and Preparation
With all the craziness of this time of year, I thought I would take this opportunity to review and reflect. Looking back at my first podcast interview with Douglas Kirkham (CEO of Canada Bay Club) we discuss the why, why do we do what we do? Douglas...
31 min
284
Let's talk Tech!
Whether technology is your friend or foe, you cannot deny apps and desktop tech tools create an opportunity to seamlessly and efficiently manage both your business and personal life. On this week’s Podcast I discuss a few tools and apps I use...
18 min
285
Recruitment without regret
We have all been there, at that fine line when trying to navigate through the recruitment process, do we hire the team based on a team we want or is it due to expansion, need and desperation? As if recruiting isn’t stressful enough; How many...
19 min
286
How the 5 senses effect the experience and rete...
This week I talk about recognising that patrons understand their environment and gather their impressions through sight, sound, smell, touch and taste. What you see and what you don’t see is equally important, along with using music to create an...
18 min
287
Optimising your online presence through social ...
Serena ‘Dot’ Ryan is an award winning Digital Marketer who is a contributing writer for the largest Social Media Education website in the world, Social Media Examiner. In 2014, Serena created ‘Serena Dot Ryan®’ a digital marketing agency...
41 min
288
Stepping Up and Diversification
In this episode I interview Glenn Cushion, CEO of Ingleburn RSL Club. Glenn has been in the Registered Club Industry for a number of years, starting off in the Bar and General Duties at Bankstown Sports Club and quickly moving through the ranks by...
47 min
289
The Introverted Leader: Building on Your Quiet ...
Jennifer B. Kahnweiler, PhD, CSP, is an author and global speaker hailed as a “champion for introverts”, helping introverts throughout the world expand their leadership capacity. Too many introverts assume—or have been told—that to...
30 min
290
Choosing the right Executive Coach
Brenda Eckstein is an international executive coach, speaker, author and conference facilitator who specialises in strategy, leadership development, and training. As an experienced Executive Coach, Brenda specialises in helping CEO’s, professionals...
31 min
291
How to innovate within the corporate structure
Brette Rowley is a business and marketing strategist, entrepreneur, and creator of the Side Hustle Starter Kit. She has worked with growth-oriented businesses as a marketing consultant for over 8 years and in almost every industry from finance,...
38 min
292
Creating a memorable impression - 10 tips for p...
At some stage you will find yourself standing at the front of the boardroom table and presenting to Directors, Senior Executives or Stakeholders. This is your moment to 'shine' and share your research, ideas, project updates or even financials....
10 min
293
The power of credibility
Dr Neryl East is a highly qualified and experienced expert on media, communication, credibility and reputation. She works with leaders and teams who want to stand out, accelerate their success and avoid costly reputation mistakes. In this...
31 min
294
Pursuing what you're passionate about
This week I chat with Nicole Hendley - Operations Manager at the Club Central Group. Nicole has risen through the ranks of the Club Industry and knows the importance of pursuing what you're passionate about in order to achieve success. Your...
27 min
295
The challenge of engaging an intergenerational ...
This week I discuss the challenge of engaging with and meeting the expectations of an intergenerational workforce and clientele. How do we cater to all these different and equally important needs, and successfully bridge the gap between the 5...
23 min
296
The importance of service recovery in maintaini...
While every company wishes to create emotional and memorable customer experiences, service failure is often the most emotionally-engaging interaction and the one that customers are most likely to share - everywhere! This week, I chat about the...
20 min
297
How to take the time and hassle out of corporat...
Roslyn Ranse is a travel manager for iTravel Australia and has been facilitating seamless and memorable travel experiences for her clients for almost a decade. Her uncompromising regard for quality work and customer...
39 min
298
Knowing your Ideal Employee Avatar (IEA)
We all know how important it is to know and understand your Ideal Customer Avatar, but it is just as critical to put the same time and effort into creating your Ideal Employee Avatar. Finding the right person for the right role can be difficult in any...
21 min
299
Stepping outside your comfort zone to succeed
This week I chat with Rosie Vrancic - Operations Manager at the DOOLEYS Group. Rosie began her journey with the organisation 17 years ago and attributes her rise through the ranks to stepping outside her comfort zone and embracing every...
19 min
300
Is your LinkedIn presence creating the right di...
Perception is reality online and you have seconds to make a professional first impression. With over 575 million users around the world, your ideal clients, strategic partners and employers are not only on LinkedIn, they are ready to engage. This...
36 min