The Michelle Pascoe Hospitality Podcast
Welcome to The Michelle Pascoe Hospitality Podcast, where we explore the heart of the hospitality industry through conversations with leaders, experts, and innovators. Each episode brings you insights, practical advice, and inspiring stories that help you elevate guest experiences, enhance team performance, and stay ahead of industry trends. Whether you're an owner, manager, or passionate professional, this podcast will ignite your passion for hospitality. Tune in, learn, and grow with us!
251
Trust is a key value for a leader
How important is trust in your business?
11 min
252
How does professional development improve the c...
Sharing what I learn with my clients for their customers
13 min
253
How to manage the skunks in your business
Did you recruit in haste?
9 min
254
The impact of checking in with your team
Why do you listen to your inner thoughts instead of trusting your team to achieve the vision and outcomes required?
12 min
255
Creating a memorable experience without costing...
5 ways to create a memorable experience
10 min
256
Did you know that Acknowledgement is one of the...
By simply acknowledging a waiting customer whether they be in front of you or on the phone, is the first step on the service journey. Being “invisible” is a dreadful feeling for anyone, particularly a customer who wants to buy something from...
7 min
257
Do your customers needs change when the weather...
Preparing your business and service; rain, hail or shine
13 min
258
Why is signage & phone messages so important to...
What does a faded sign with outdated information saying to customers about your business?
10 min
259
WHY SHOULD YOU MATTER ABOUT THE LAST IMPRESSION?
How would you rate the last point of contact with your business?
10 min
260
Ep: 56 Do you keep your team in the dark?
Sharing knowledge as a leader
6 min
261
How to listen to your customers and team
More than just a comment card!
7 min
262
Ep 54: DO YOU LEAVE YOUR BUSINESS SUCCESS TO C...
Strategies to plan for business success
6 min
263
ARE YOUR TEAM SAFE?
WHOSE RESPONSIBILITY IS THE WELL BEING OF THE TEAM?
17 min
264
TEAM RECOGNITION IS IT NECESSARY?
Building loyalty through recognition
16 min
265
THE CHALLENGE OF CONTINUOUS IMPROVEMENT
Have fun to remove complacency
5 min
266
THE CHALLENGE OF CREATING A WORKPLACE OF CHOICE
Have you taken a look at your staff room lately?
11 min
267
Blending Cultures
Challenges building a multicultural team
13 min
268
Individual ability not tenure
The challenge of dealing with younger team members
15 min
269
Induction starts well before the first day
The Key to retaining good staff is Assessments
14 min
270
Episode 43 VIP Challenge 2 - Assessing Candidates
No assumptions when it comes to resumes
18 min
271
The Challenge of Recruiting a VIP Team
The recruitment process starts with a comprehensive Job Description well before the employment ad is written. Knowing what you need when it comes to skills is easy it's the attitude that takes a little more time to get right. What is the...
11 min
272
Skunks or Puppy Dogs?
Overcoming the many challenges of building a VIP Team
15 min
273
Measuring Your Business Success
Find out where you are with Mapping, Measuring and Focus Groups
20 min
274
Stop with your planning and let’s play a game!
I don’t know about you but this time of year my inbox has been inundated with emails on how to plan for 2019. Here in Podcast 39 I wanted to take you away from planning and simplify it with direction. If we were to play a game of word association...
10 min
275
Diversification – Does it truly add value to yo...
After listening to one of my earlier podcasts Jason Manning CEO of Pittwater RSL contacted me and said he had some really strong opinions on diversification and wanted to have a conversation - so here we are Podcast 38. Jason examines the overuse of...
28 min