The Michelle Pascoe Hospitality Podcast
Welcome to The Michelle Pascoe Hospitality Podcast, where we explore the heart of the hospitality industry through conversations with leaders, experts, and innovators. Each episode brings you insights, practical advice, and inspiring stories that help you elevate guest experiences, enhance team performance, and stay ahead of industry trends. Whether you're an owner, manager, or passionate professional, this podcast will ignite your passion for hospitality. Tune in, learn, and grow with us!
251
Seizing the Opportunity
Reinvigorating your passion
7 min
252
Service with a smile
Owning your behaviour
13 min
253
Spring is in the air
4 ways to connect with the changing season in your business.
14 min
254
Resilience and Service Recovery
It may not be your fault but it is your problem
13 min
255
Brand Audit
Connecting your head with your heart
15 min
256
Customer Retention Revolution Webinar
Connecting generations through customer service
32 min
257
Trust is a key value for a leader
How important is trust in your business?
11 min
258
How does professional development improve the c...
Sharing what I learn with my clients for their customers
13 min
259
How to manage the skunks in your business
Did you recruit in haste?
9 min
260
The impact of checking in with your team
Why do you listen to your inner thoughts instead of trusting your team to achieve the vision and outcomes required?
12 min
261
Creating a memorable experience without costing...
5 ways to create a memorable experience
10 min
262
Did you know that Acknowledgement is one of the...
By simply acknowledging a waiting customer whether they be in front of you or on the phone, is the first step on the service journey. Being “invisible” is a dreadful feeling for anyone, particularly a customer who wants to buy something from...
7 min
263
Do your customers needs change when the weather...
Preparing your business and service; rain, hail or shine
13 min
264
Why is signage & phone messages so important to...
What does a faded sign with outdated information saying to customers about your business?
10 min
265
WHY SHOULD YOU MATTER ABOUT THE LAST IMPRESSION?
How would you rate the last point of contact with your business?
10 min
266
Ep: 56 Do you keep your team in the dark?
Sharing knowledge as a leader
6 min
267
How to listen to your customers and team
More than just a comment card!
7 min
268
Ep 54: DO YOU LEAVE YOUR BUSINESS SUCCESS TO C...
Strategies to plan for business success
6 min
269
ARE YOUR TEAM SAFE?
WHOSE RESPONSIBILITY IS THE WELL BEING OF THE TEAM?
17 min
270
TEAM RECOGNITION IS IT NECESSARY?
Building loyalty through recognition
16 min
271
THE CHALLENGE OF CONTINUOUS IMPROVEMENT
Have fun to remove complacency
5 min
272
THE CHALLENGE OF CREATING A WORKPLACE OF CHOICE
Have you taken a look at your staff room lately?
11 min
273
Blending Cultures
Challenges building a multicultural team
13 min
274
Individual ability not tenure
The challenge of dealing with younger team members
15 min
275
Induction starts well before the first day
The Key to retaining good staff is Assessments
14 min