The Michelle Pascoe Hospitality Podcast
Welcome to The Michelle Pascoe Hospitality Podcast, where we explore the heart of the hospitality industry through conversations with leaders, experts, and innovators. Each episode brings you insights, practical advice, and inspiring stories that help you elevate guest experiences, enhance team performance, and stay ahead of industry trends. Whether you're an owner, manager, or passionate professional, this podcast will ignite your passion for hospitality. Tune in, learn, and grow with us!
226
Working in the business, not just in the business
Over 12 months on Paul Rifkin joins us for a chat
42 min
227
Don't let data drive you crazy
SIX KEY MEASURING TOOLS TO ASSESS AND ANALYSE YOUR CUSTOMER OFFERING
13 min
228
Connect Learn Grow 2020
Developed by women in business for women in business.
53 min
229
DELEGATE: Double the Results! Halve the Effort!
Sally Foley-Lewis talks to us about her new book
42 min
230
Public speaking - when it doesn't come naturally
Ten Top Tips in presenting in the Board Room or to the team.
17 min
231
How to build a business that you've always drea...
Here are 4 key steps for you to review, realign and reset for an amazing year ahead
13 min
232
Understanding the Power of Branding
Does your business have a position?
24 min
233
MASTERING SOCIAL MEDIA FOR VENUES AND ORGANISAT...
Mia from That Marketing Girl talks all things Social Media
31 min
234
3 STEP PLAN TO GET YOU AND YOUR TEAM THROUGH TO...
Keep calm, connect with your team and engage your customers
4 min
235
Reviewing your business from the eyes of your c...
Take a moment to step back and take on a new perspective
15 min
236
Are you embracing your second momentum?
I'm announcing something exciting coming up
10 min
237
The Work Christmas Party
The bells are jingling and the mistletoe is calling!
4 min
238
Why the first day needs to make an impact
4 quick tips to make a big impact on your new recruit
4 min
239
Interview with the CCO Sydney
Chief Customer Officer Conference
31 min
240
New Business in Town!
How to stand out for all the right reasons
12 min
241
Reviewing your team, getting ready for the Holi...
Onboarding Christmas Casuals correctly
10 min
242
How to connect at networking events
My top 6 tips for networking
10 min
243
How to lead a team through change
Being a leader, you need to take your team on the journey when it comes to change.
7 min
244
The top 6 expectations of your customers
Plus a bonus
16 min
245
Seizing the Opportunity
Reinvigorating your passion
7 min
246
Service with a smile
Owning your behaviour
13 min
247
Spring is in the air
4 ways to connect with the changing season in your business.
14 min
248
Resilience and Service Recovery
It may not be your fault but it is your problem
13 min
249
Brand Audit
Connecting your head with your heart
15 min
250
Customer Retention Revolution Webinar
Connecting generations through customer service
32 min