Reducing Administrative Burden for Physicians

Send us Fan Mail Infor Connect 2026 just wrapped, and there was a lot to talk about. In this special edition of RPI Tech Connect, Chris sits down with two guests who were on the conference floor: Jeremy Stoltzfus and Melissa Olson. Jeremy covers the usability story—the new Notification Center, Velocity Suite AI use cases, and why the Consolidated WebApp deadline this October is something you don't want to ignore. Melissa picks up where Jeremy leaves off with the bigger picture: agentic AI goi...

Send us Fan Mail KLAS Research has interviewed hundreds of healthcare decision-makers about their ERP experience, and the same patterns keep showing up. In this episode, Kevin Huang, PhD, Principal Healthcare Consulting Lead at KLAS Research, joins to share what his team has uncovered in recent years. He shares what the data reveals about why outcomes diverge, and why the biggest gaps tend to show up around training, communication, and how well organizations and their implementation partners ...

Send us Fan Mail Conferences can feel like a lot, but this year's GHX in New Orleans had a clear message. In the latest episode of RPI Tech Connect, Principal Supply Chain Consultant Stephanie Marquez returns to share her three biggest takeaways from the summit; why the industry is getting back to process fundamentals; how cross-functional collaboration is finally getting the attention it deserves; and why small experiments often beat big plans. She also shares a few quotes from the event tha...

Send us Fan Mail Most companies don't realize how much can go wrong in an ERP project before the software is even chosen. In this episode of RPI Tech Connect, change management consultant Casey Gomes shares why so many large IT initiatives fail to deliver and what organizations can do differently from the start. With 30-plus implementations under his belt, Casey walks through three principles that separate projects that stick from ones that stall: getting the right people in the room early, a...

Send us Fan Mail Most nurse scheduling problems aren't software problems—they're people problems, and it helps to have consultants who've walked in those shoes. In this episode of RPI Tech Connect, host Chris Arey sits down with Brianna Zink, Senior Director of Global Strategy for WFM at Infor, and Maria Hamberlin, Senior WFM Business Analyst at RPI Consultants—two former nurses who started their careers together at a long-term acute care hospital and now help healthcare organizations get rea...

Send us Fan Mail Healthcare costs keep climbing, and the systems meant to manage them are straining under the weight. In this episode of RPI Tech Connect, healthcare technology leader Brian Rosenberg returns to explore why healthcare is so expensive and where the real opportunities to bring costs down actually live. From AI-powered ambient documentation to smarter supply chain management to back-office automation, Brian makes the case that operational efficiency is the lever mos...

Send us Fan Mail An ERP implementation has a lot of moving parts, but one of the most overlooked is who's actually looking out for you throughout the project. Your vendor brings a project manager to the table, but that person works for the vendor. In this episode of RPI Tech Connect, Deborah Kaminetzky, founder of DeFacto PM, joins to talk about what role a client-side project manager plays during an ERP project and why the difference matters more than most organizations realize. Deborah has ...

Send us Fan Mail The largest healthcare organizations in the country don't choose their AP automation platform by accident. There's a reason Yoga keeps winning in that space—and it comes down to three things: how it was built, how it's supported, and how it actually uses AI. Senior Cloud Engineer Nate Dean joins RPI Tech Connect to break down what sets Yoga apart from platforms that look good in a demo but fall short in production, including a real example from that very morning ...

Send us Fan Mail Switching consulting partners mid-implementation can feel risky—but staying with the wrong one might cost you more. In this episode of RPI Tech Connect, Senior Financial Consultant Alesandro Gargano shares what the project recovery process looks like for customers who've decided it's time for a change. From the first conversation to rebuilding momentum, Alessandro explains how the right partner earns your trust, works with your team, and gets things moving again. If your impl...

Send us Fan Mail The results are in—and year three tells a much bigger story. In this episode of RPI Tech Connect, we break down what we’re seeing in our third annual State of the Infor Community Survey, including a closer look behind the headline numbers. Cloud activity has accelerated in a big way. AI experimentation is everywhere, though enterprise adoption tells a more measured story. Reporting satisfaction is up and interestingly, the organizations using multiple tools seem to be the mos...

Send us Fan Mail ERP projects succeed or fail based on how they are managed, not the software itself. In this episode of RPI Tech Connect, RPI PMO Director Theresa Nelson explains what most organizations are not told before starting an ERP implementation. She discusses the project management decisions that determine ERP success, including leadership alignment, communication planning, risk tolerance, and methodology selection. Theresa breaks down why waterfall remains the dominant ERP project ...

Send us Fan Mail With so many technology events competing for attention and tighter budgets shaping attendance decisions, choosing the right events in 2026 matters more than ever. In this episode of RPI Tech Connect, Michaela Fallon, CMO at RPI, and Adam Luff, VP of Product Solutions at Infor, return to break down how customers should think about the evolving event landscape. The conversation spans local user groups, large scale conferences like Infor Connect, industry focused community event...

Send us Fan Mail Predictions are only useful if they help people make better decisions. In a complex ecosystem like Infor CloudSuite, looking ahead is less about guessing the future and more about giving the community a shared point of reference. When customers and partners understand what pressures are building, what capabilities are maturing, and where momentum is forming, they are better equipped to plan, invest, and move forward together. In this season three kickoff episode of RPI Tech C...

Send us Fan Mail ERP selection can feel like a straightforward software purchase, and in a way it is, as long as you are confident you are selecting the right system. And therein lies the problem. Too often, organizations default to recognizable brands, lean on informal recommendations, or build massive requirements lists that do not actually support a clear decision. After all, ERP system selection is a long-term commitment that shapes operations, reporting, and decision-making for years. In...

Send us Fan Mail ERP success often happens quietly. When the system runs smoothly, it blends into the background, even though the journey to get there is full of effort, decisions, and change. In this episode of RPI Tech Connect, ERP advisor Cindy Vindasius joins to discuss how teams can bring those wins to the surface. Cindy shares real-world stories about why preparedness is rarely what people think it is, why "Phase Zero" work creates the foundation for everything that follows, and how exp...

Send us Fan Mail After strong listener feedback on our first look at the Infor Velocity Suite, we’re back to dig deeper into how organizations are putting it to work. In this episode of RPI Tech Connect, RPI Partner Richard Leigh Stout returns to discuss real-world use cases of process mining and automation—the Velocity components delivering the most immediate value for CloudSuite users. Stout shares how these tools enhance discovery, support continuous improvement, and go far beyond the idea...

Send us Fan Mail Every organization has heard the horror stories. ERP projects that spiral out of scope, stretch budgets, and leave teams questioning the value. But the great ones? They look quite different. In this episode of RPI Tech Connect, Nick Foy of Silverdale and Melissa Olson of RPI share what makes ERP projects successful and how consultants and clients can get there together. They explore the mechanics of real success: clear processes, the right tools, full adoption, and ongoing ac...