The CX Guru

Every business comes to life through its Service Experience. Your business success depends on whether your Customers are loyal to YOU. That’s where real value and profit is created. Great companies ubiquitously have great customer experiences. A thin red line divides those that invest and consistently deliver what their Customers need and those that fail and get disrupted. In competitive and challenging times, leaders need to double down on their Service Experience. Learn and grow the value you create. Grow your success. Be on the right side of that thin red line. The CX GURU with host Eric Michrowski, a globally recognized Ops & Customer Experience Guru, public speaker and author explores through leader interviews how to increase the value you create, distinguish yourself from the pack, grow your business and your success. Your business success story begins now.

Episode 12 - A Freshly perspective on Customer ...
with Colin Crowley
26 min
Episode 11 - Lessons from Service Experience in...
with Dr. Alex M. Susskind
37 min
Episode 10 - Define your Brand Narrative with E...
with Elizabeth McCumber
19 min
Episode 9 - The future of Service Experience in...
with Dr. Leonard L. Berry
37 min
Episode 8 - Maximizing the ROI of CX initiative...
with Kunal Chopra
32 min
Episode 7 - Driving Customer Service in Contact...
with Gwen Oglesby
27 min
Episode 6 - The Science of Service: Behind one ...
with Dr. Mark Colgate
22 min
Episode 5 - Customer Experience Listener Quest...
with Eric Michrowski
19 min
Episode 4 - How to lead an operation for growth...
Learning from WestJet and Hawaiian Airlines’ growth and transformation.
30 min
Episode 3 - The Future of Work in Customer Expe...
The Future of Work in Customer Experience: Making Flex Work in Service with Dr. Madison Hanscom
23 min
Episode 2 - The 3 Golden Rules of Customer Expe...
The 3 Golden Rules of Customer Experience Transformations with Dale Lawrence
27 min
Episode 1 - My Customer Experience Why (Special...
My Customer Experience Why (Special Edition)
8 min
CX Guru with Eric Michrowski - Trailer
1 min