The CX Guru

Every business comes to life through its Service Experience. Your business success depends on whether your Customers are loyal to YOU. That’s where real value and profit is created. Great companies ubiquitously have great customer experiences. A thin red line divides those that invest and consistently deliver what their Customers need and those that fail and get disrupted. In competitive and challenging times, leaders need to double down on their Service Experience. Learn and grow the value you create. Grow your success. Be on the right side of that thin red line. The CX GURU with host Eric Michrowski, a globally recognized Ops & Customer Experience Guru, public speaker and author explores through leader interviews how to increase the value you create, distinguish yourself from the pack, grow your business and your success. Your business success story begins now.

Business
1
Episode 19 – Differentiate through a Change Rea...
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28 min
2
Episode 18 - Luxury Hotel Service Experience: ...
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30 min
3
Holiday Special Episode 17 - The Top 8 from 20...
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12 min
4
Episode 16 - When you Care Enough: Customer Exp...
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30 min
5
Episode 15 - Getting Your Positioning Right to ...
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30 min
6
Episode 14 - Leading Customer Experience from t...
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41 min
7
Episode 13 - Getting the Digital Experience Rig...
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30 min
8
Episode 12 - A Freshly perspective on Customer ...
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26 min
9
Episode 11 - Lessons from Service Experience in...
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37 min
10
Episode 10 - Define your Brand Narrative with E...
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19 min
11
Episode 9 - The future of Service Experience in...
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37 min
12
Episode 8 - Maximizing the ROI of CX initiative...
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32 min
13
Episode 7 - Driving Customer Service in Contact...
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27 min
14
Episode 6 - The Science of Service: Behind one ...
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22 min
15
Episode 5 - Customer Experience Listener Quest...
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19 min
16
Episode 4 - How to lead an operation for growth...
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30 min
17
Episode 3 - The Future of Work in Customer Expe...
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23 min
18
Episode 2 - The 3 Golden Rules of Customer Expe...
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27 min
19
Episode 1 - My Customer Experience Why (Special...
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8 min
20
CX Guru with Eric Michrowski - Trailer
1 min