The CX Guru

Every business comes to life through its Service Experience. Your business success depends on whether your Customers are loyal to YOU. That’s where real value and profit is created. Great companies ubiquitously have great customer experiences. A thin red line divides those that invest and consistently deliver what their Customers need and those that fail and get disrupted. In competitive and challenging times, leaders need to double down on their Service Experience. Learn and grow the value you create. Grow your success. Be on the right side of that thin red line. The CX GURU with host Eric Michrowski, a globally recognized Ops & Customer Experience Guru, public speaker and author explores through leader interviews how to increase the value you create, distinguish yourself from the pack, grow your business and your success. Your business success story begins now.

Business
1
Episode 22 - The Impact of Civility on Workplac...
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22 min
2
Episode 21 - The power of words and conversati...
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28 min
3
Episode 20 – Diversity & Inclusion: A critical ...
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21 min
4
Episode 19 – Differentiate through a Change Rea...
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28 min
5
Episode 18 - Luxury Hotel Service Experience: ...
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30 min
6
Holiday Special Episode 17 - The Top 8 from 20...
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12 min
7
Episode 16 - When you Care Enough: Customer Exp...
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30 min
8
Episode 15 - Getting Your Positioning Right to ...
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30 min
9
Episode 14 - Leading Customer Experience from t...
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41 min
10
Episode 13 - Getting the Digital Experience Rig...
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30 min
11
Episode 12 - A Freshly perspective on Customer ...
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26 min
12
Episode 11 - Lessons from Service Experience in...
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37 min
13
Episode 10 - Define your Brand Narrative with E...
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19 min
14
Episode 9 - The future of Service Experience in...
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37 min
15
Episode 8 - Maximizing the ROI of CX initiative...
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32 min
16
Episode 7 - Driving Customer Service in Contact...
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27 min
17
Episode 6 - The Science of Service: Behind one ...
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22 min
18
Episode 5 - Customer Experience Listener Quest...
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19 min
19
Episode 4 - How to lead an operation for growth...
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30 min
20
Episode 3 - The Future of Work in Customer Expe...
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23 min
21
Episode 2 - The 3 Golden Rules of Customer Expe...
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27 min
22
Episode 1 - My Customer Experience Why (Special...
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8 min
23
CX Guru with Eric Michrowski - Trailer
1 min