Crack the Customer Code
Crack the Customer Code is dedicated to helping business professionals, small business owners, and customer-facing professionals learn the ins and outs of creating great customer experiences. With interviews and insights from a wide range of experts in the field, Crack the Customer Code will explore both timely and timeless topics, from how to increase customer loyalty through social media to why customers are more prone to lose control with companies nowadays. Crack the Customer Code provides a peek behind the curtain of what customer experience professionals really know about customers and how to make them happy and keep them loyal.
126
380: Bourbon Summit #3
28 min
127
379: Allen Adamson, Shift Ahead
26 min
128
378: The Phrase that Kills CX
8 min
129
377: Karen Jaw-Madson, Design of Work Experience
24 min
130
376: 5 Steps To Close The Loop With Customers
7 min
131
375: Leena Rinne, A Fellow Code Cracker
22 min
132
374: What's More Personal: Twitter or a Phone C...
13 min
133
373: Barry Kirk, A Framework for Customer Loyalty
23 min
134
372: Are Experience Rewards the New Loyalty Pro...
12 min
135
371: Louis Carter, Emotional Connectedness
21 min
136
370: How Delta Airlines Encourages Direct Emplo...
11 min
137
369: Jeff Gothelf, Thinking About Design
20 min
138
368: When Customer Service Is a Scam
12 min
139
367: Lee Smith, Putting Fuel Behind Your Sales
22 min
140
366: Can People Connect to Avatars?
10 min
141
365: Lisa Ryan, Having An Attitude For Gratitude
Today we focus on gratitude with special guest, Award Winning Speaker, Author, and Chief Appreciation Strategist of Grategy, LLC, Lisa Ryan.
29 min
142
364: Culture Lessons From The Podcast
Listen as Jeannie shares some highlights from business owners who are really striving for the next level in leading customer culture.
11 min
143
363: Technology Lessons from the Podcast
In this episode, Adam, recaps on some of the best snippets to come out of 70+ episodes discussing technology and its impact on experience and service; from your employee training to automation to the robots taking over, and more.
8 min
144
362: Bourbon Cast #2
One of the comments that Adam and Jeannie receive the most about the podcast is that people like the banter, the personal stories and the fun! We thought the customer experience and customer service wisdom was the draw. Nope! It’s when Adam and...
25 min
145
361: Ryan Minton, Thanks For Coming In Today
This episode is all about showing up. We dive into a pretty interesting discussion about teamwork and leadership - and how that affects service. Listen as Ryan explains the inspiration behind his book title, Thanks For Coming In Today - and the reason...
29 min
146
360: The Airport Customer Experience
Who owns what in an experience like travelling? The flying experience, TSA, the lines, the transportation within the terminal, the parking, etc? Adam and Jeannie talk about the forward-thinking Dallas Fort Worth airport, who actually have a customer...
11 min
147
359: Steve Woodruff, What Makes You Distinct?
Clarity is more important than we think. It’s an interesting topic because we don’t really talk about it because it has everything to do with the success of our business and our customers, so why don’t we talk about it more? We talk with Steve...
25 min
148
358: Customer Service Blueprinting: Jeannie's N...
Jeannie and Adam discuss how to use Customer Service Blueprinting to optimize all the working parts of your overall customer experience, and how Jeannie can train you on this amazing skill today! Fine-tune your customer experience delivery with...
13 min
149
357: Thomas Hollmann, Customer Experience Educa...
Jeannie and Adam welcome Dr. Thomas Hollmann of Arizona State University to tackle the customer experience education gap between academia and real-world business. Decoding Customer Experience Education for today’s business landscape Customer...
29 min
150
356: Will Chatbots Be Everywhere?
Adam and Jeannie discuss the rapid evolution of chatbots across industries and how to make the best decisions around existing and emerging chatbot technology. Chatbots are the new black Chatbots are taking the world by storm! They’ve made their way...
13 min